The Australian Refugee Association Inc. (ARA) is a community-based organisation providing settlement, migration, and other forms of assistance to refugees, migrants and other people of concern.

As a member of our team, you will be supporting new arrivals in South Australia to achieve their social, economic, cultural and community participation goals. You will be making a difference in the lives of individuals and families as they re-establish themselves in a new home.

The Family Safety Case Manager (Family and Domestic Violence) plays a vital role in providing support and advocacy for individuals and families at risk of or experiencing family and domestic violence. The position involves working with diverse communities, particularly refugees and recently arrived migrants, to address their unique needs in relation to family and domestic violence.

Responsibilities include:

• Providing intensive case management services to clients at risk of or experiencing family and domestic violence, including risk assessment, safety planning, and referrals to appropriate support services.
• Conducting comprehensive assessments of clients' needs and developing tailored support plans.
• Offering crisis intervention and emotional support to individuals and families experiencing trauma due to family and domestic violence.
• Collaborating with relevant stakeholders such as government agencies, community organisations, and legal services to advocate for clients' rights and coordinate access to essential resources.
• Monitor and review case objectives and progression, responding appropriately to emerging needs as they arise.
• Contributing to the development of culturally sensitive resources and materials related to family and domestic violence prevention, including cross-cultural workshops for CALD and mainstream service providers.
• Provide relevant information, practical assistance and support to clients to develop the knowledge and skills to resolve their issues and increase independence.
• Maintaining accurate records of client interactions, progress, and outcomes in accordance with organisational procedures.
• Participating in regular team meetings, case discussions, case conferences, case studies, and professional development activities.

The successful candidate will demonstrate strong interpersonal skills, cultural competence, empathy, resilience, flexibility, as well as a commitment to social justice. This position offers an opportunity to make a meaningful impact on the lives of vulnerable individuals within the refugee community.

This fixed term role is currently funded as part of an Australian and South Australian Government initiative to increase resourcing in the Family and Domestic Violence sector. The position is available as either a full time or part time (0.8 FTE) role, based at ARA's office in Salisbury.

Required Qualifications

A tertiary degree in social work or similar is highly desirable, unless the equivalent knowledge has been gained through a combination of lesser qualifications and relevant professional experience.

Required skills

• Strong knowledge of family and domestic violence issues, particularly as they relate to refugee and CALD communities.
• Intensive FDV case management and crisis intervention skills, including case planning, safety planning and risk management assessments.
• Excellent communication and interpersonal skills.
• Ability to work with individuals from diverse cultural backgrounds.
• Empathy and sensitivity when dealing with vulnerable clients.
• Conflict resolution and negotiation abilities.
• Knowledge of community resources and support services for refugees and migrants.
• Proficiency in data management and reporting.

Fluency communicating in language(s) other than English common to northern Adelaide's migrant communities would be an advantage.

Required experiences

• Prior experience working in a similar role, preferably within a refugee or migrant support organisation.
• Demonstrated experience in providing support to families affected by domestic violence.
• Familiarity with trauma informed, client centered, and strength based case practices and principles.
• Experience conducting risk assessments and safety planning for individuals experiencing family and domestic violence.

Special Conditions

• Must have evidence of Australian residency or right to work in Australia.
• Must have a current and valid Working With Children Check that shows you are able to work with children in South Australia.
• Must have or be willing to obtain a Child Safe Environment training certificate.
• Must be able to demonstrate good character through provision of a satisfactory Criminal History Check (Police Check).
• Must be willing to participate in training and development opportunities as part of continued professional development.
• Must hold a current driver's licence.
• Must own a roadworthy vehicle that is registered and has minimum third party property insurance and be able to use this for work purposes.
• Must be willing to work in various locations within the metropolitan area.
• Must be willing to participate in occasional after hours work.

A position description is attached.