About the Asylum Seeker Resource Centre

Founded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a value-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

About The Role

Reporting to the Access and Support Team Leader, the Access & Support Coordinator plays a critical role in assisting individuals and families seeking asylum by improving their social and economic participation, ensuring their well-being, and supporting them throughout the refugee status determination process. This role combines direct client support with partnership development and volunteer coordination responsibilities, supporting a dedicated team of volunteers.

About You

• Qualifications: Tertiary Qualifications in (or currently studying) Social Work, Human Services, Welfare Work, Youth Work, Community Development, Counselling, Bicultural support or related fields; or equivalent experience in the welfare sector.
• Client Support & Assessment: Skilled in conducting psychosocial assessments, prioritising complex client needs, and providing crisis support for individuals facing trauma, mental health, and homelessness.
• Volunteer Management: Experienced in recruiting, training, and supervising volunteers, ensuring effective support and team collaboration in a fast-paced environment.
• Crisis Management & De-escalation: Proficient in applying de-escalation techniques and managing challenging situations while maintaining a safe and calm environment.
• Time Management & Multitasking: Strong organizational skills, able to prioritize tasks and meet deadlines while managing competing demands in a high-volume setting.
• Cultural Competency & Communication: Effective communicator with the ability to engage and build rapport with clients from diverse backgrounds, providing tailored support.

Desirable Experience:

• Previous experience managing a volunteer team in customer service or administration
• Knowledge of the policy context of practice with people seeking asylum visa categories/conditions, and the barriers faced by people seeking asylum in Australia
• Bi-lingual or multi-lingual (including proficiency in English and identified community languages) in the following languages: Farsi, Tamil, Urdu, Hazaragi, Arabic or Pashto.
• Lived experience of seeking asylum

Employee Benefits

We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award.

• Annual Leave Loading of 17.5%
• Additional discretionary leave provisions
• Free onsite car and bicycle parking
• Salary packaging (up to $15,900 per year tax free)
• Entertainment Packaging (up to $2,650 per year tax free)
• Discounts via HR systems provider at grocery and retail outlets
• Close proximity to public transport (100 metres from Footscray station and buses)

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.

Application will be assessed as they come in and job ad may close earlier if role is filled.

Please review the position description: Access-and-Support-Coordinator-January-2025-.docx.pdf

Please contact our P&C Team if you have any questions on 9326 6066.

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.