About Us:

Founded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a values-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food, medical and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

About the Role:

Are you passionate about making a real difference in the lives of people seeking asylum? As a Reception Coordinator at the Refugee Resource Hub, you'll be the first welcoming face for those in need, ensuring they feel respected and supported.

You'll support a team of dedicated volunteers, coordinate vital services, and help create a positive, inclusive space for everyone who walks through our doors. This is a unique opportunity to play a key role in an impactful, community-driven environment where your efforts truly matter.

Key Accountabilities:

• Reception Management: Serve as the first point of contact for people seeking asylum and visitors, ensuring they feel welcomed and supported.
• Volunteer Support: Assist with recruiting, training, and supervising reception volunteers, ensuring they are equipped to respond to inquiries and support service delivery.
• Communication & Enquiries: Manage all phone calls, emails, and enquiries, ensuring they are assessed, responded to, and documented promptly.
• Appointment Coordination: Schedule and manage appointments with internal and external service providers for members, ensuring smooth service access.
• Data Management: Maintain accurate records of enquiries, interactions, and service usage, providing regular reports to the RRH Team Leader.
• Team Collaboration: Work closely with the RRH Team Leader, welfare workers, and other service providers to streamline operations and support the Central Access model.
• Operational Support: Develop, implement, and maintain a reception operation manual, ensuring best practices and smooth functioning of the reception area.
• Administrative Tasks: Assist with general administrative duties, including resource development, printing, and preparing materials for service providers.

Essential Skills, Experience & Qualifications:

• Strong organisational skills with the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with administrative duties.
• Excellent verbal and written communication skills, able to engage and relate to people from diverse backgrounds.
• Experience supporting and coordinating volunteers, including training and ensuring a positive environment.
• Ability to respond calmly and effectively to challenging situations, demonstrating good judgment and adaptability.
• Cultural competence and the ability to work effectively with individuals from diverse backgrounds.
• Ability to work both independently and collaboratively with colleagues.
• Strong attention to detail for managing data and records accurately, ensuring proper documentation and reporting.
• Passion for human rights and commitment to the well-being of people seeking asylum, aligning with organisational values.

Desirable Skills & Experience:

• Lived experience of seeking asylum or strong understanding of the challenges faced by asylum seekers.
• Knowledge of asylum seeker visa conditions and barriers faced in Australia.
• Experience in community services or a similar role, ideally within the refugee sector.
• Ability to speak a second language or familiarity with trauma-informed care practices.

Employee Benefits

We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award.

• Annual Leave Loading of 17.5%
• Additional discretionary leave provisions
• Free onsite car and bicycle parking
• Salary packaging (up to $15,900 per year tax free)
• Entertainment Packaging (up to $2,650 per year tax free)
• Discounts via HR systems provider at grocery and retail outlets

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.

Applications will be assessed as they come in and job ad may close earlier if role is filled.

A position description is attached.

Please contact Priyanka if you have any questions on [email protected], using the subject line: Reception Coordinator enquiry via EthicalJobs.

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.