The Client Support Services Manager is responsible for leading a team of employees and volunteers who assist people seeking protection living in our community to rebuild their working lives in Australia. Your exceptional leadership skills will provide support and guidance to the team and well as working closely with other Service Managers and the Executive team. You will excel in maintaining a professional environment that provides resources for your team to continue providing high quality outcomes.

This is a permanent, full-time position at 38 hours per week based in Newtown.

Responsibilities

• Provide support, advice, mentoring, debriefing and coaching to direct reports and volunteers to ensure individual and team key deliverables are being met within the team
• Lead the case management aspect of the team to ensure high quality outcomes for clients and the wellbeing of staff and volunteers
• Ensure triage, crisis response and comprehensive assessment of clients needs are met in a sensitive and culturally appropriate manner.
• Work closely with the team and others across ASC to operationalise the ASC strategy of engaging with different stakeholders
• Build links within our communities, fostering social inclusion and participation, developing community-led initiatives
• Lead the data collection, analysis and reporting requirements for the team
• Work with the Head of Services & Engagement, staff and volunteers to lead the team to achieve team goals in the pursuit of the organisational strategy

Selection Criteria

The successful candidate will be able to demonstrate the following:

Essential:

• Tertiary qualifications (ideally post graduate) in human or community services, social work, mental health or a relevant field
• Comprehensive knowledge and experience in program management within social/community services
• Strong coordination, management and leadership skills
• Ability to create strong and cooperative working relationships with partner agencies and other stakeholders
• Ability to actively and assertively engage in all levels of advocacy to assist the transition and pathway of people to independence
• Ability to resolve and troubleshoot complex situations with minimal direction
• Strong understanding of mental health and trauma, and its impact to self-determination and capacity building
• Ability to promote a strong and positive work culture

Desirable:

• Lived experience as a refugee or person seeking asylum
• Experience embedding strategic thinking to achieve vision and goals
• Ability to implement systems and processes that underpin best practice

Our commitment to diversity and inclusion

ASC is an inclusive organisation. We embrace all that makes us different and recognise the benefits that these differences make. We are committed to supporting and ensuring a diverse workforce in which everyone is treated fairly and respectfully. We strongly encourage applications from people with lived experience of seeking asylum, Aboriginal or Torres Strait Islander peoples, and people from culturally and linguistically diverse backgrounds.

Our commitment to our people

ASC is committed to developing and supporting our employees through a range of opportunities and benefits, including:

• Based on Level 7 of the SCHCDSI Award, with an hourly rate of between $58 - $61 per hour, + salary packaging to boost take home pay
• Flexible work arrangements
• Employee Assistance Program
• Leave Loading of 17.5%
• Paid Parental Leave program
• Bonus Paid Leave over the December-January Holiday Season
• Salary packaging option (up to $15,900/year tax-free)
• Meal and Entertainment packaging option (up to $2,650/year tax-free)

APPLY NOW

Please contact Ian McGillivray, Head of People & Culture, via [email protected] using the subject line: Client Support Services Manager enquiry via EthicalJobs, for a copy of the position description.

To apply, please upload your resume and cover letter which directly addresses the key selection criteria listed above.

Applications will be considered as they are received with interviews conducted immediately, so please submit your application as soon as possible.

Please direct all enquiries to [email protected] using the subject line: Client Support Services Manager enquiry.