About Aunty Grace

Aunty Grace is on a mission to disrupt and improve the Home Care industry, and we’re looking for motivated and passionate people to help get us there.

We’re on the hunt for people who are driven to create positive change, eager to learn and grow with a values-led company. There’s no hierarchy, no politics, just a group of people coming together to achieve great outcomes for our clients and have fun doing it.

The Role

The Sales Representative is typically the first in-person contact for new and prospective clients and must be prepared to invest in building relationships and supporting these clients through to conversion. It is expected that the Sales Representative will meet with 2-3 new clients each day. Therefore, the ability to manage competing priorities, manage time and effectively prioritize and follow up on tasks is critical.

Day to day tasks for the Sales Representative include:

• Manage pre-booked meetings from the inside sales team
• Establish a strong understanding of and be able to clearly articulate the My Aged Care process from registration and assessment through to package allocation and selecting a provider
• Build positive relationships with prospective clients, regardless of where they are in the Home Care Packages process, positioning Aunty Grace as the trusted advisor for clients seeking home care and services
• Maintain a solid understanding of competitor activity and be able to effectively position Aunty Grace as the provider of choice
• Develop a clear understanding of Aunty Grace’s customer value proposition/unique selling proposition and be able to communicate this effectively
• Transition new/converted clients to the Operations team so that new client expectations are met and exceeded

You will have:

• Experience in a B2C sales environment, in-home sales, solution-based sales
• A person-centered approach to sales and client education
• Ability to manage client relationships and manage expectations
• A professional, courteous and friendly communication style
• A collaborative, problem-solving approach to working with clients, representatives, team members, suppliers and other stakeholders
• A flexible and adaptable approach that embraces continuous improvement and change, which contributes to Aunty Grace’s growth
• A National Criminal History Check / Police Check showing no disclosable Court Outcomes or Convictions, and no greater than 3 years since the date of issue

Desirable:

• Experience working within or demonstrated understanding of the Aged Care Quality Standards framework
• Understanding of Home Care Packages legislation and guidelines

Why work with us:

You will be part of a new and better way of doing things, collaborate with a passionate team, and contribute to a culture that is all about constantly improving and adding value to our clients and industry.

In this role you will have the added benefit of:

• Competitive salary and commission structure
• Flexible working arrangement
• Challenging sales targets
• Career progression opportunities
• Provided with a laptop and support for work-life balance.
• Employee Assistance Program (EAP): Confidential and professional counselling for well-being enhancement

If you want to  learn more about Aunty Grace, email us at [email protected] using the subject line: Sales Representative - Field-Based enquiry via EthicalJobs.