• Permanent role in Sydney

Are you an exceptional customer service professional? Who would like their work to have a meaningful impact every day? The ideal candidate for this position will utilise their outstanding customer service skills within a collaborative team for a purpose driven company.

We are seeking an outstanding client service administrator to support the client service and administrative functions of Australia’s fastest growing public ancillary fund. Responsibilities include providing support to philanthropic clients, driving end-to-end processing of gifts to charity, and general administrative support for the broader team.

If you are an excellent client service administrator who thrives on getting things done well whilst making a genuine impact every day, then this is the role for you.

• Use your exceptional client service skills for a purpose driven company
• Great role for a process driven multi-tasker with an interest in philanthropy
• Rare opportunity to support one of Australia’s fastest growing foundations

Working closely with the Head of APS Foundation, you will deliver highly professional support to clients, drive core giving transactions and perform a range of administration tasks to support the APS Foundation and broader team with relationship management, service delivery and continuous system enhancement.

Business overview

Australian Philanthropic Services (APS) makes structured giving simple, so our clients can focus on supporting the causes that matter to them.

We offer fulfilling ways for our 700+ clients to manage their charitable giving over time using tax- efficient structures called ancillary funds. With APS, individuals, families and businesses can establish their own private ancillary fund (PAF) or a named giving fund (also known as a sub-fund) in our public ancillary fund, the APS Foundation. From first gifts to strategic grants, the experienced APS team supports philanthropists every step of the way.

Established in 2012, APS is the leading independent, not-for-profit philanthropic services organisation in Australia. Collectively, APS clients have more than $2 billion in assets committed to the community and give more than $140 million in charitable gifts every year.

Learn more about APS and our work at australianphilanthropicservices.com.au 

Role description

Reporting to the Head of APS Foundation, the Client Service Associate delivers highly professional support to clients and drives giving transaction and administration activities arising from our flagship public ancillary fund, the APS Foundation. The role is responsible for supporting the Head of APS Foundation with day-to-day servicing of high-net-worth clients, driving end-to-end giving transactions and performing a range of administration tasks to support the APS Foundation and broader team with relationship management, service delivery and continuous system enhancement.

Selection criteria

To effectively perform in this position, the successful candidate will require the following skills, experience, and attributes.

Essential skills and experience

• At least 2+ years high-volume client service-centred administration experience in a professional services or for-purpose environment.
• Liaising with high-net-worth clients and stakeholders across multiple mediums, the candidate must possess polished and professional interpersonal, verbal, and written communication skills. Candidates will be tested to ensure they are highly skilled in this regard.
• Strong relationship management skills with the ability to meet and anticipate the needs and expectations of clients.
• Scrupulous attention to detail that ensures accuracy in dealing with information and resolving client or transaction queries.
• Strong organisational skills that consistently deliver to a high standard whilst managing and coordinating a high volume of simultaneous and sometimes conflicting tasks
• Demonstrated dependability and sense of urgency about delivering to a high standard
•  Highly skilled at learning and effectively employing technology platforms
• Proficient in Microsoft Office 365 suite, advanced skill level in word and intermediate level in excel
• Proactive and pragmatic self-starter with excellent judgment, independent thinker and resourceful
• Sound financial and numerical literacy

Desirable

• Experience with Salesforce and Xero
• Knowledge of the finance, wealth management and/or charitable sector

Attributes

• Strong interpersonal and relationship management skills - a team player with a constructive and collaborative approach, and ability to work with diverse stakeholders
• Self-starter – ability to work independently with a proactive approach to getting things done
• Organisation skills - ability to deal with a high workload and juggle competing priorities, especially at peak times of giving
• Problem-solving – A drive to resolve issues and identify opportunities for improvement
• Communication skills - excellent communication and interpersonal skills.
• Adaptable and flexible - demonstrates a pragmatic approach to getting the job done and at ease working in a constantly growing and evolving organisation
• Integrity - personal integrity, respectful of privacy and a range of beliefs, and exhibits ethical behaviour

To request a copy of the position description, email [email protected] using the subject line: Client Services Associate – APS Foundation enquiry via EthicalJobs.

A position description is attached.