• Work in a high performing, values-driven organisation
• Competitive salary with salary packaging benefits
• Hybrid work arrangement with office located in Sydney CBD

ABOUT US

Our passionate team empowers refugees to find safety and protection when they need it most.

Australia for UNHCR is the UN Refugee Agency’s partner in Australia, raising funds and awareness to assist people forced to flee conflict, disaster or persecution. With more than 120 million people now forcibly displaced worldwide, this work has never been more vital.

At Australia for UNHCR, we harness the generosity of Australians to help UNHCR deliver life-saving aid during humanitarian emergencies. This aid includes shelter, clean water, medicine, emergency cash assistance and counselling. We also support long-term education, healthcare and employment programs to help refugees rebuild their lives and create more secure futures. As part of the UN network, we make a difference for millions of people every year.

WHO WE ARE LOOKNG FOR

Our people are collaborative and inclusive team players, committed to finding new ways to increase support for refugees.

• A highly motivated, organised and detail-oriented Direct Marketing Coordinator to join our fundraising team to execute end-to-end direct mail activities for warm and acquisition appeals and retention campaigns, as well as optimise loyalty touchpoints.
• A creative thinker and solution-oriented problem solver with a donor focused approach to ensure a positive and engaging donor experience to help grow sustainable income from Single and Regular Donors.

YOU’LL MAKE AN IMPACT BY

• Providing end-to-end project management of warm appeals including development of timelines and campaign budgets, planning the creative approach and data strategy, and leading the integration of the program across all internal teams and channels.
• Providing end-to-end project management of the acquisition direct mail program, including working with list brokers to drive optimal results.
• Briefing copywriters and designers, providing feedback on creative and managing internal stakeholder feedback and approvals.
• Collaborating with internal Business Intelligence and Data teams to ensure intelligent targeting and segmentation to optimise results and ensure seamless data management and fulfilment processes.
• Managing the mail house relationship and performing quality checks prior to final sign-off.
• Leading on the implementation of additional campaigns, including EOFY tax receipts in Australia and New Zealand, retention communications and emergency direct mail appeals.
• Coordinating and delivering supporter engagement touchpoints, journeys and initiatives to improve retention rates and grow donor lifetime value.

WE WOULD LIKE YOU TO HAVE

• Experience working on the delivery of Direct Mail appeals.
• Demonstrated experience of meeting targets, ideally in a fundraising context.
• Excellent analytical and problem-solving skills.
• Excellent written and communication skills, including strong proof-reading skills.
• Proficient computer skills, including all Microsoft Office products.

WHAT YOU’LL GET IN RETURN

Working at Australia for UNHCR means that you get to make a difference for refugees every day. Our people give their best, work with compassion, and feel valued and supported. We have an inclusive and supportive culture built on a shared purpose.

How do we know this? Our employees tell us! Our 2024 employee engagement survey revealed that:

• 100% of employees are proud to work at Australia for UNHCR
• 100% of employees feel trusted and valued by their Manager
• 89% can be successful as their authentic selves

We also offer:

• A competitive salary commensurate with the NFP sector
• Access to $15,900 salary packaging
• Additional leave entitlements with five weeks of annual leave
• A flexible and hybrid work environment
• A focus on wellbeing, including weekly fruit box, access to a holistic Employee Assistance Program with offerings on mental health, nutrition, parenting, financial support and much more
• A focus on learning and development at individual, team and organisational levels

We are a workplace that embraces diversity, inclusion and equal opportunity. We recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We welcome applications from people with diverse experiences and cultural backgrounds, including migrants and former refugees.

next steps

For further information on this position, or to discuss any requirements that will ensure you can fully participate in our recruitment process, please reach out to our HR team: [email protected], using the subject line: Direct Marketing Coordinator - Appeals and Loyalty enquiry via EthicalJobs.

A position description is attached.

At Australia for UNHCR we are committed to ensuring a safe environment and culture for everyone, including children and vulnerable adults. Therefore, if successful, you will be required to comply with the Australia for UNHCR Safeguarding People Policy and sign the Australia for UNHCR Safeguarding Code of Conduct.

Closing Date:

Please apply ASAP as applications will be reviewed as they are received.