• One of the world’s leading humanitarian aid agencies
• Join a friendly and supportive team
• Sydney CBD location with hybrid work policy
• Full time 15 Month Parental Leave position
• Generous Salary Packaging available

Outline & Purpose of Role:

Australia for UNHCR is the UN Refugee Agency’s national partner in Australia, raising awareness and funds to support UNHCR’s global emergency response to humanitarian crises. It achieves this through the generosity of Australian individual donors, trusts, foundations and other organisations who donate to and partner with Australia for UNHCR to support its goals. Established in 2000 as part of a global fundraising network, it has now raised more than $400 million from a broad network of individuals, community and corporate partners.

The Role

We are looking for an enthusiastic and dedicated customer service specialist to join our busy Donor Care team providing a high quality, timely and positive donor experience, to fill a 15 month parental leave position.

The Donor Care team has a strong donor-centric focus and deals with donors from many different backgrounds. The team manages multiple fundraising income streams and processes a high volume of donations.

Working within a team you will be responsible for liaising with donors primarily via phone, email and Live Chat, providing a professional and timely resolution of queries, updating records and entering all donor communications and response actions on to our fundraising database - Raiser’s Edge.

This role is suited to a dedicated customer service professional who is passionate about building relationships with our donors and supporters.

Skills Required

• Previous experience in a telecommunications-based customer service and administration role
• Proven accurate and efficient data entry skills
• Proficiency in MS Office suite
• Strong organisation and time management skills
• Willingness to take responsibility for a wide range of administration duties
• Demonstrated ability to learn new skills and procedures

Ideally you will have experience working in a similar position either in the not-for-profit or commercial sector, with proven donor engagement and retention skills. We value candidates who have an exceptional phone manner, maturity, attention to detail and the ability to quickly build rapport with our donors. A ‘can-do' attitude is a must. A working knowledge of Raiser’s Edge or a similar database system would be advantageous, although training will be provided.

Australia for UNHCR embraces diversity, inclusion and equal opportunity. We recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We welcome applications from people with diverse experiences and cultural backgrounds, including migrants and former refugees.

At A4U we are committed to ensuring a safe environment and culture for those with whom we come in contact during the course of our work, and activities, including children and vulnerable adults. Therefore, if successful, you will be required to comply with the A4U Safeguarding People policy and sign the A4U Safeguarding Code of Conduct.

Please apply ASAP as applications will be reviewed as they are received.

A position description is attached.