About the Australian Veterinary Association (AVA)

The AVA is the peak professional body representing veterinary professionals and students across Australia. For more than 100 years we have been the united voice of the veterinary profession.

Veterinarians are among Australia's most trusted and respected professionals, dedicated to safeguarding animal health and welfare and supporting the communities they live in.

Our vision is a thriving veterinary profession, and our purpose is to build a vibrant future for veterinary professionals.

At the AVA we champion the veterinary community, advance professional excellence, foster connectivity, and deliver exceptional member experiences to achieve our vision of a thriving profession.

With a national office in Sydney, we also support remote work for the right candidate.

About the role

We are seeking a full time Member Services Officer who is responsible for providing excellent, knowledgeable member service, timely administration and accurate data support to retain, maintain and grow AVA’s membership. Core responsibilities of the role include membership administration, addressing and keeping records of queries from members, and contributing to membership data intelligence.

Key Responsibilities:

• Act as a first point of contact and liaison point for members and members of the public, providing information on membership fees, products, policies, processes and services.
• Documenting all membership inquiries and maintaining accurate membership records.
• Processing of membership cycle transactions and payment processes.
• Handle, document and appropriately escalate welfare and support calls from members in challenging or exceptional circumstances.
• Actively promotes membership to prospective members and maintains a good understanding of member services, benefits and fee structure in order to provide accurate information.
• Follow set processes and maintains member database integrity and accuracy.

About you

• Minimum of 2-3 years’ experience in a similar role preferably experience in working within a membership-based organisation
• Ability to establish and maintain effective working relationships with organisations, members and other stakeholders
• Ability to proactively seek support and / or solutions in dealing with new or unknown tasks and issues
• Excellent written and oral communications skills
• Strong attention to detail
• Advanced MS Office knowledge
• Advanced database management skills and knowledge
• Ability to work as a member of a multi-disciplinary, collaborative team
• Ability to plan, work and manage time with minimal supervision

Why you should work with AVA

• Flexible hybrid working conditions including work from home
• Collaborative, fun and supportive team

Visit our website www.ava.com.au for more information on the AVA.

If you are confident that your skills and experience satisfy the above criteria and you are interested in working for a highly respected organisation, please apply by submitting your resume, a covering letter addressing your suitability and the criteria outlined in the advertisement. Please note that only candidates successful in gaining an interview will be contacted. No agencies please.