The Australian Volunteers Program is an Australian Government funded initiative and is managed by AVI. The program supports skilled Australian volunteers to work alongside organisations to sustainably build the capacity of people, organisations and communities in various countries across the Pacific, Asia and Africa.

ROLE OVERVIEW

This role will be the first point of contact for end-user support requests and assist in the delivery of technology and infrastructure projects and maintenance activities, to support the efficient and effective implementation of the Australian Volunteers Program.

Due to the nature of the work, and in line with the AVI Hybrid Work policy, this will be an in-office role, and will be expected to be onsite for four days per week. Flexibility to this requirement will be available in line with AVI’s policies and Enterprise Agreement.

THIS ROLE WILL SUIT SOMEONE WITH:

• Relevant tertiary qualifications in IT and/or equivalent experience in a similar systems administration/support role.
• At least 5 years’ experience in first/second level support (MS Office, hardware, telephony etc.)
• Ability to simplify information and technical jargon so that it is understood by stakeholders (end users)
• Strong networking experience with firewalls, routers and switches. (Cisco, Fortinet)
• Strong experience with Active Directory user, group and group policy management
• Experience of management of Microsoft365 (SharePoint Online, Exchange Online etc.)
• Experience with MS Azure and / or Amazon Web Services
• Experience with Salesforce administration
• Experience with VMware ESX server
• SharePoint Online framework design experience (highly regarded)
• Exposure to Salesforce Experience Cloud Builder
• Coordinating external service providers and consultants to deliver development in a timely, accurate and cost-effective manner.

APPLICATION PROCEDURE

Please visit and click 'Apply Now' to submit a cover letter and a current resume.

For a full outline of the position and applicant requirements please see the Position Description attached.

AVI is an Equal Opportunity Employer. AVI actively encourages Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse backgrounds, LGBTIQA+ people, people with disability and others who have diverse experiences of our world to apply for this opportunity. AVI will provide reasonable workplace adjustments for applicants with disability.

Your privacy is important to AVI. It is the policy of AVI to respect the confidentiality of information and privacy of individuals. Personal information provided by you as part of your application (whether oral, electronic, or written) will be collected and processed for the purpose of evaluating your application for employment. In order to carry out this purpose, your information may be disclosed to appropriate persons in our offices. Any information we hold will be governed by the most current version of the AVI Privacy Policy which is available upon request.

AVI has a strong commitment to the safety, wellbeing and protection of children and youth. We therefore have robust screening procedures for personnel who are expected to have contact with children in their roles. This will include criminal record check and referee checks.