Role Description

This position is on a fixed term part-time basis until 26th June 2026, for 30 hours per week, classified at Level 4.1, and will continue dependent on funding.

This role is based at the BABI Youth and Family Service office at 34 Bay Terrace, Wynnum, Brisbane.

This position is paid in accordance with the Queensland Transitional Pay Equity Order derived from the Queensland Community Services and Crisis Assistance Award 2008. The terms and conditions of employment are those applying under the Social, Community, Home Care and Disability Services Industry Award 2010 in conjunction with the National Employment Standards.

You are encouraged to apply if you believe you possess demonstrated transferable skills to be effective in the role and a willingness to undertake industry specific training and development.

Key Role Focus Areas:

Service Delivery and Case Management.

High-quality program and case management services are delivered to clients and tenants, which achieves the required outcomes for individuals and families. Critical incidents are carefully managed with compassion.

SYHS Partnerships and Networks.

Under the direction of the Housing Program Manager, key relationships are developed, resulting in opportunities for collaboration that strengthen BABI’s service offering to clients and the community, with a focus on increasing the housing stock that BABI manages.

SYHS Data recording.

Daily completion of data collection including case notes and timely completion of reports as required by the program.

Quality Accreditation adherence.

Adherence to Policy, Procedure and processes to ensure National Regulatory System Community Housing (NRSCH) Accreditation is maintained and supported under the direction of the Housing Program Manager.

Team Contribution.

Displaying emotional intelligence and integrity, collaboration and respect to support and contribute to a highly productive SYHS team and BABI more generally, in achieving high quality outcomes for young people.

See the full attached Role Job Package for full Outcomes and Responsibilities.

Interviews may be conducted as applications are received.

Any further queries, contact the Housing Program Manager on phone: 07 3393 4176, email: [email protected] using the subject line: Youth Housing Case Worker enquiry via EthicalJobs.

Please respond to the following Key Selection Criteria (KSC) in your application.

Demonstrated competency in the following areas is required:

• KSC1: Relevant experience and/or qualifications in the youth accommodation sector or in community housing, or other relevant community sector experience, as well as demonstrated understanding of the homelessness service system, the causes of youth homelessness, and factors that contribute to a young person’s successful tenancy and exit out of homelessness.
• KSC2: A demonstrated ability in providing case management, group work, life skills and personal development workshops for at-risk and disadvantaged young people.
• KSC3: Well developed administrative skills and a track record in keeping administrative and case records in a timely and accurate manner.
• KSC4: Demonstrated excellent communication skills (verbal and written), the ability to remain professional in challenging situations, and the ability to solve problems and resolve issues that arise in service delivery.
• KSC5: A demonstrated ability to build networks and partnerships and to work effectively with other staff and a range of stakeholders s (ie. government departments, other organisations) to achieve positive outcomes.
• KSC6: Proven ability to work autonomously (time/self-management) and work effectively and collaboratively as a member of a multi-disciplinary team.