A unique career opportunity exists for someone enthusiastic about working with a passionate team dedicated to elevating First Nations stories. 

The Ticketing and Customer Service Coordinator will provide administrative support to the Ticketing & CRM Manager – across ticketing, customer service and administration.

Applicants of Aboriginal and/or Torres Strait Islander background are strongly encouraged to apply.

THE COMPANY 

Bangarra is an Aboriginal and Torres Strait Islander organisation and one of Australia’s leading performing arts companies. We are widely acclaimed both nationally and around the world for our powerful dancing, distinctive theatrical voice and utterly unique music and design. The company’s dancers are dynamic artists who represent the pinnacle of Australian dance. Each has a proud Aboriginal and/or Torres Strait Islander background, from various locations across the country.

THE ROLE 

The Ticketing & Customer Service assistant will provide administrative support to the Ticketing & CRM Manager to ensure the smooth running of Bangarra’s ticketing activity. They will handle sales transactions accurately and always provide excellent customer service. They will also support the ticketing needs of other departments, merchandise sales, and venue hire bookings.

WHAT WE ARE LOOKING FOR

Applicants should have the following skills and experience:

• Demonstrated experience in customer service or ticketing (1+ years);
• Strong attention to detail and sound organisational skills;
• A polite and professional customer-oriented manner & working style;
• Pro-active, solutions focussed, flexible and calm under pressure;
• Good knowledge and experience with Tessitura or other ticketing systems;
• Supports productive relationships with a demonstrated ability to work as part of a team and independently and with people at all levels;
• A commitment to Aboriginal and Torres Strait Islander cultures;
• Desirable is previous experience working in the Arts & Entertainment Industry.

A full position description is available to download. Please review the position description prior to submitting your application.

Ticketing and Customer Service Coordinator Position Description