Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 160,000+ customers to be part of the clean money movement.

We currently have a full time, permanent opportunity for an enthusiastic and motivated individual to join our Credit Team in Moe as a Lending Enquiries Consultant. The Lending Enquiries Consultant is responsible for handling inbound loan enquiries and applications as well as some outbound follow-up activity.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.

• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options and competitive salary and benefits, including 11% super and paid parental, volunteer and family violence leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We are the first bank in the world to own its own Conservation Reserve – which we use to protect threatened species and involve staff in conservation.

What you will be doing

• Inbound loan enquiries (phone, online, mail & fax) in accordance with Bank Australia’s policies and procedures in a professional and efficient manner with an emphasis on delivering exceptional service
• Outbound calls to customers and potential customers to follow up enquiries
• Participate in the bank’s quality assurance program to achieve quality, productivity and service targets
• Awareness of all legislation governing lending and its impact on day-to-day loan processing
• Review loan procedures and policy and recommending areas for improvement
• Participate in staff training and development as required.

What you will bring

• Knowledge of banking products and services, lending policies and procedures
• Knowledge of lending legislation (e.g. National Credit Act and Privacy Act)
• Excellent presentation, communication and interpersonal skills, verbal and written
• Ability to identify customer needs through questioning techniques
• Ability to investigate, problem solve and follow up queries
• Ability to work independently as well as part of a team
• Ability to work under pressure and manage conflict
• Empathy for customer’s financial circumstances
• Computer literacy
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

Operating hours are Monday to Friday, 8am - 8pm and Saturdays from 9am - 2pm. Availability during these hours is required.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.