Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We currently have a permanent, full-time opportunity for a Senior CRM Technical Consultant to join our Information Technology department. This role will be based in our Collingwood head office and will report to the Business Support Manager.

As a key member of the CRM support team, the technical consultant will support the bank in the day to day administration of CRM, and also contribute to the delivery of enhancements. This role will act as a key resource that manages complex technical components that enable successful support of CRM.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 13% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Be a key resource that manages the Dynamics support-model, ranging from system break-fix scenarios through to implementing technical components such integration, infrastructure, plug-ins and complex reporting requirements.
• Support the CRM system by managing and resolving incidents and service requests, and work with third party vendors to resolve issues.
• Be a subject matter expert by providing technical support, guidance and direction on technical components such integration, infrastructure, plug-ins and complex reporting requirements
• Collaborate with internal SME’s and external consultants to understand and design current and future state technical architectures required to support CRM
• Assist with User Acceptance Testing (UAT)
• Work as part of the Information technology (IT) department to changes to CRM aligns with the bank’s governance and change management framework
• Assist in solution deployment activities across all installed instances of CRM.

What you will bring

• Demonstrable experience working with the Dynamics CRM systems
• Solid previous experience in supporting end-to-end applications
• Previous CRM support experience is essential
• Experience in governance principles around change management
• Experience with process optimisation using technology solutions
• Ability to communicate strategic and technical concepts with clarity to stakeholders across all levels of technical competence
• Proven ability and experience in working with third party providers and vendors
• Knowledge of technical languages such as SQL, SSIS, SSRS, JavaScript, HTML and .Net Frameworks
• Knowledge of integration components such as API’s, direct-query and other integration adaptors required to support CRM and associated applications
• Ability to lead, manage and participate in a dynamic team of inter-disciplinary professionals
• Demonstrable ability to provide strategic advice and recommendations to management
• Ability to represent the organisation to external clients and suppliers
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.