Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We currently have a permanent, full time opportunity for a Team Leader – Lending to join the Lending Department. This role will be based in Brisbane West End and will manage a team of Lending Consultants, providing leadership and support through coaching and mentoring their individual team members.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 13% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• A thorough understanding of the Bank’s purpose and values, as a basis for day-to-day employee engagement and decision-making
• Analyse and report on process improvement and skills gaps across lending
• Ensure lending procedures, policies and service standards are applied consistently throughout the lending function including effecting knowledge transfer
• Assist the Lending Management Team in the development and implementation of Bank Australia distribution strategy with particular emphasis on process improvement
• Effectively lead a team of lenders, ensuring consultants maintain appropriate skills through effective mentoring and coaching to achieve the goals of the lending team
• Lead the Lending team to ensure they meet customer needs and achieve loan turnaround times and accuracy
• Keep the lending team fully informed on matters which affect the delivery of lending services
• Co-ordinate and implement employee training for the lending team ensuring consultants skills and knowledge are kept up to date
• Complete employee appraisals in accordance with Bank Australia procedures and make recommendations to management regarding annual performance reviews
• Provide timely, accurate and appropriate performance reporting to the Lending Manager; and
• Perform other duties consistent with the classification of the position, as directed by Bank Australia management.

What you will bring

• Effective ability and demonstrated experience in leading and motivating teams to achieve and exceed targets
• Proven ability and knowledge of lending functions
• Proven ability in implementing policies, procedures and standards of operation
• Extensive knowledge of the types of products and services offered within the financial services industry
• Ability to work effectively in a team environment – both leading and participating
• Ability to adapt and demonstrate leadership in times of organisational change
• Excellent and demonstrated communication, interpersonal and organisational skills
• Effective decision making skills
• Ability to effectively determine priorities and allocate work under high workloads
• Demonstrated people management skills with an ability to manage conflict satisfactorily and solve problems promptly
• Ability to investigate and follow up queries
• Excellent provision of customer service
• Demonstrated ability to complete projects and conduct training programs
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.