• Full Time, Fixed Term 7 Months
• Mostly Work From Home with monthly need to attend in-person meetings
• Secure employment in a growth industry. Generous salary packaging options. 

About Baptcare

We are a faith based, purpose-driven organisation that provides residential and community care for older adults, support to children, families and people living with a disability, financially disadvantaged people and people seeking asylum. We respect all faiths and beliefs, and actively promote inclusion and diversity.

The Role

Our Customer Service Support (CSS) staff are the first point of contact (via the phone) for Baptcare’s Home Care Package services. The Customer Service Support staff carry out a range of customer account administration tasks: managing service schedules + budgets, coordination of services for clients and invoices. 

To summarise in short:

• Provide internal and external customer service via telephone to our: Home Care Package customers & ‘private fee-for-service customers’
• Liaise with Baptcare customers daily to provide admin support for customer ‘care plans’
• Daily administration: updating customer notes + budgets, updating schedules, processing invoices
• Month-end reports

For You

• You will be working from the comfort of your own home 90% of the time with on average, the monthly need to attend face to face meetings in Camberwell
• Access to not-for-profit salary packaging
• Most importantly, you will be part of a wonderful team who want to help you expand you skills and grow you career.
• Must be willing to have Covid-19 vaccinations and ideally influenza vaccination

Key Selection Criteria

• Minimum of 2 years’ experience in a similar, phone-based role with high volume of incoming calls and experience in problem solving
• Experience in Aged Care sector will be highly regarded
• Qualification in Office Admin /Support or qualified by relevant experience

Next Steps

Click ‘Apply Now’ to submit your application

Please address the above-mentioned Key Selection Criteria.

Suitable applicants will be contacted as they come in.

Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.