Empower Communities with Us: Join BaptistCare as a Microfinance Case Worker!

• Permanent Part-time Opportunity | Monday to Thursday | 60.8 Hours Per Fortnight
• Based in our Windale HopeStreet Hub| Drive Positive Change with Us!
• Support & Uplift Low-Income Earners | Empower Lives, One Loan at a Time!

Your Role:

As a Microfinance Case Worker, you will support the delivery of the No Interest Loans (NILs) program through effective coordination and interpersonal engagement within a trauma-informed care framework. You will engage with clients, assist with document collection, prepare and submit high-quality applications, and promote the NILs scheme within the community.

In this role, you will deliver the NILs Program within the HopeStreet Hub, providing a safe and welcoming environment for eligible people on low incomes to access financial support. You will assist clients with complex needs in document collection, manage client intake and triage, and maintain accurate records in the CRM. Additionally, you will prepare and submit high-quality loan applications, analyse clients’ income and expenses, engage with the community to promote the NILs scheme, and collaborate with the service team to ensure clients have access to support, education, and referrals. You will also produce reports as requested by the Microfinance Practice Lead while maintaining client confidentiality and adhering to privacy principles.

Why Join Us?

At BaptistCare, we value our employees and believe in creating a positive and inclusive work environment. We are committed to supporting your career development and providing you with the tools and resources you need to succeed such as:

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• Unlimited access to an extensive choice of fitness facilities through the ‘Fitness Passport’ program.
• Access to benefits for you and your family through BaptistCare’s ‘Flourish’ program.
• A competitive remuneration plus Not-for-Profit (NFP) salary packaging benefit.

What We're Looking For:

• Qualifications in Community Services, Social Work, Counselling, or other relevant fields.
• Experience in social or community work, counselling, and group facilitation.
• Experience working in a trauma-informed, client-centred way.
• A valid Working with Children Check.
• A valid Driver’s Licence.
• Strong administrative skills and numeric capacity.
• Excellent verbal and written communication skills; multilingual is an advantage.
• Advanced skills in risk assessment and case work relating to Domestic and Family Violence.
• Ability to work independently and as part of a team.
• Strong time management skills.
• Ability to develop and maintain relationships with key stakeholders.
• Experience working in case work, financial-specific or counselling roles with women, children, and young people who have experienced Domestic and Family Violence - desirable.
• A genuine alignment to BaptistCare’s vision, purpose and values.

If you are passionate about making a difference and meet the above requirements, we would love to hear from you. Join us in our mission to empower and support those in need. Your skills and dedication can make a lasting impact on the lives of individuals and the community.

About Us:

BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT, and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice.

Successful candidates will be subject to a variety of background checks, including a national criminal history check, reference checks, working with children check and, if applicable, a pre-employment medical.

BaptistCare – Transforming lives by expressing the love of Christ.