The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring that only health practitioners who have the skills, qualifications and knowledge to provide safe care are registered.

About the role

Regulatory Facilitators are part of a national team across multiple work streams and contribute to the delivery of quality, timely, and risk-based notifications and compliance management. They engage with a diverse range of stakeholders, including patients, members of the public, government entities, health practitioners, and employers, and require strong problem solving and foundational case management skills, a passion for working with the public, and a drive to work efficiently and collaboratively within a team-based environment.

Additionally, you will undertake specified activities that improve timely, efficient, and consistent case management. This involves collaborating with Regulatory Advisors and other internal stakeholders providing high-level administrative support, and directly managing engagement with third parties to gather, review, and assess critical notification and/or compliance related information.

We look for people who:

• Have strong organisational skills with the ability to prioritise your work effectively.
• Work independently and collaboratively throughout your case management and actively engage with subject matter experts and other internal stakeholders.
• Adhere to record management requirements to maintain Ahpra’s database and ensure confidentiality and respect in relation to personal information about the individuals involved in our notification processes
• Possess excellent communication and interpersonal skills.
• Make evidence-based recommendations and/or decisions and maintain a high level of confidentiality
• Are accountable and embody our values of Respect, Integrity, Collaboration and Achievement

Within these roles, some of the work you can expect is to:

• Provide high-level case management support, including tasks that directly engage with external stakeholders for the purpose of gathering, reviewing, and assessing critical notification and/or compliance-related information.
• Regularly engage via phone and in writing with notifiers, health practitioners, and other parties to assist them in understanding Ahpra’s regulatory processes, their role within the process and what information they may need to provide to progress a case being managed by Ahpra  
• Collaborate with a range of internal stakeholders to effectively and proactively manage cases in a timely, efficient, and consistent manner.

To find out more about the role, please see the role description: Role Description - Level 4 - Regulatory Facilitator - Regulatory Operations

What we offer:

• A friendly and supportive working culture
• A mix of work from home and office based - the best of both worlds!
• Sophisticated open plan work spaces for office days in a 5 star rated buildings
• Discounts on Health Insurance (Medibank) and Gym memberships
• Attractive salary of $87,173 per annum plus Superannuation

To apply:

• Click ‘Apply Now’ to submit your application.
• Please submit your application from a confidential email address where you are prepared to receive all emails regarding the position
• Your application must include a current resume. A cover letter is not required as we will ask you questions relating to the role as part of your application.
• For further information or enquiries please email [email protected] using the subject line: Regulatory Facilitator - Regulatory Operations enquiry via EthicalJobs.

Offer of employment is subject to successful background (pre-employment screening) and Criminal History checks.

Ahpra acknowledges the Traditional Owners of Country throughout Australia and the continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and Elders past and present.

Ahpra is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.  If you have any support or access requirements, we encourage you to advise us at time of application.

With respect, no agencies please.