• Employment Status: Permanent, part time
• Days & Hours of Work: 19 hours per week
• Competitive Salary: Band 5 - $80,620 pro-rata + 11.5% superannuation
• Location: Council office in Sandringham, with some limited flexibility to work from home 

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role:

Bayside Care and Support is seeking a motivated officer to join the fast-paced Service Intake and Commencement team to assist the onboarding of new aged care clients.

You will be responsible for:

• Managing the My Aged Care Portal including accepting appropriate referrals on a rotational basis.    
• Actioning incoming referrals for services received from assessment services including completion of service priority of access, an agreed service plan including consideration of safety issues and confirmation of service fee/s. 
• Provide a high quality customer experience through the provision of timely and appropriate responses in relation phone and email requests from older people, families and service providers.  
• Prioritising referrals based on client needs and completing an agreed number of client referrals per week.   

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• Demonstrated experience working with older people and people with a disability in a community setting.
• Knowledge and understanding of community based aged care services and programs essential.
• Well-developed communication skills enabling client needs and preferences to be effectively documented for Support Workers who deliver services.   
• Intermediate skills in Microsoft Office applications. Experience with aged care software application would be an advantage.
• Tertiary qualifications in a health, allied health, social science or related discipline desirable.

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check 

What we can offer you in return: 

• A work life/balance through flexible working arrangements.
• Generous leave provisions, including parental leave, wellbeing leave, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year.
• Dedicated staff wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• A parkland surrounding the office that is only a short 500m stroll to the beach.
• Free onsite staff parking.
• A Green Money program, that rewards our staff for taking simple everyday steps to a more substantiable and climate aware living.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

How to apply:

To discover more about the role and responsibilities review the Position Description on Bayside City Council Careers page.

Provide a cover letter responding to the Key Selection Criteria and what has motivated you to apply for this role.

Click Apply now to submit your application.

If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.

If you would like to learn more about this opportunity or have any question, please contact Katherine Johnson on 03 9599 4725 or via email [email protected] using the subject line: Service Delivery Intake and Commencement Officer enquiry via EthicalJobs.

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.