Location: Broadmeadows, VIC

Employment Type: Full-time

Salary: Competitive salary package commensurate with experience

Are you passionate about empowering people with disabilities to live their best lives? Do you have the leadership skills to inspire a team and the operational expertise to deliver high-quality services? If so, we would love to hear from you!

About Us

We are a leading non-profit disability services organisation dedicated to providing meaningful support and opportunities for people with disabilities across the City of Hume and beyond.

With Day Services locations in Broadmeadows and Craigieburn, as well as community-based group activities and individual support programs, we are committed to creating inclusive communities where everyone can thrive.

Our mission is to empower individuals with disabilities by offering tailored support that enables them to achieve their goals and lead fulfilling lives. We are seeking a dynamic Client Services Manager to join our team and drive excellence in service delivery.

About the Role

As the Client Services Manager, you will play a pivotal role in overseeing the delivery of client-focused disability support services. Reporting directly to the CEO, you will lead a dedicated team of staff, ensuring that our services meet the needs of our clients and align with the National Disability Insurance Scheme (NDIS) standards.

This is an exciting opportunity for a motivated leader who thrives on making a difference in people’s lives while driving operational efficiency and innovation.

Key Responsibilities

• Lead and manage the day-to-day operations of our disability support services, including Day Services, community-based programs, and individual supports.
• Ensure all services are delivered in compliance with NDIS requirements, organisational policies, and industry best practices.
• Build strong relationships with clients and their families, ensuring their voices are central to service planning and delivery.
• Develop and implement strategies to grow our client base and expand service offerings in line with organisational goals.
• Provide leadership, guidance, and support to staff, fostering a positive workplace culture focused on collaboration and continuous improvement.
• Monitor service quality through regular reviews, feedback mechanisms, and reporting processes.
• Manage budgets effectively while ensuring resource allocation aligns with client needs.
• Represent the organisation at community events, stakeholder meetings, and industry forums.

About You

To succeed in this role, you will be a compassionate leader with strong operational skills and a commitment to empowering people with disabilities. You will bring:

• Proven experience in managing disability support or community services programs (NDIS experience highly desirable).
• Strong understanding of NDIS frameworks, compliance requirements, and person-centered approaches.
• Exceptional leadership skills with the ability to inspire and motivate teams.
• Outstanding interpersonal skills with the ability to build relationships with clients, families, staff, and stakeholders.
• Strategic thinking with the ability to identify growth opportunities and drive innovation.
• Excellent organisational skills with the capacity to manage multiple priorities effectively.
• Relevant qualifications in Disability Support, Community Services, Management, or a related field (highly desirable).

Why Join Us?

At BDS Support Services, we value our people in the same way we value our clients. When you join us as Client Services Manager, you will enjoy:

• A supportive team culture that encourages professional growth and development.
• Flexible working arrangements to promote work-life balance (including work-from-home options).
• The chance to make a meaningful impact in the lives of people with disabilities every day.
• Opportunities for career progression within a growing organisation.

How to Apply

If you’re ready to take on this rewarding challenge, we’d love to hear from you! Please submit your resume along with a cover letter outlining your suitability for this role.

For more information about this position or a confidential discussion, please contact Philip Brookes, Chief Executive Officer, at 0492 871 523 or email [email protected], using the subject line: Client Services Manager - Disability Support Services enquiry via EthicalJobs.

Join us in creating inclusive communities where everyone has the opportunity to thrive!