Lifeline Australia is a leading national charity that enables the growth and delivery of suicide prevention and crisis support services across Australia through its member organisation network.

This talented workforce of dedicated professionals includes project leads, fundraisers, technology experts, service and digital product designers, corporate services, and program staff, as well as a digital delivery team.

Lifeline Australia has recently embarked on an exciting transformation journey, guided by an ambitious strategic plan to grow services, and improve accessibility for the communities that they serve. As an organisation, Lifeline Australia promotes a positive, professional work environment that holds the needs of the help-seeker at the heart of its work.

About the role

This is an opportunity to shape the future of Lifeline Australia as we refresh our approach to clinical and quality governance.

As the Clinical Lead (Quality), you’ll be at the forefront of guiding and developing Lifeline Australia’s Quality Management System and implementing a robust framework to drive continuous improvement to ensure the highest standards of clinical care, quality governance and operational excellence.

This role provides the link between corporate objectives, strategic priorities, and service quality. The Clinical Lead will champion clinical excellence and drive consistent, informed practice. There is a significant focus on clinical risk management, particularly in safeguarding young people and vulnerable adults.

Other responsibilities include:

• Providing clinical leadership and subject matter expertise across LLA and the Lifeline member network.
• Contributing to the design of policies, and procedures that ensure compliance with legislation and regulatory standards, as well as translating legislative changes into sustainable operational practices particularly reaccreditation with the National Safety & Quality Digital Mental Health Standard.
• Driving continuous improvement initiatives, leveraging technology, systems, and data to enhance service delivery.
• Identifying, assessing, and managing clinical risks, as well as developing strategies to mitigate potential issues.
• Overseeing the investigation of complaints and clinical incidents, ensuring appropriate action is taken and lessons are learned.
• Overseeing quality assurance processes and systems, ensuring a high quality of care and service delivery is achieved within service provision.

About you

We are looking for a trailblazer with the experience and expertise to help us build something better.

We are seeking someone with natural leadership abilities who has a passion for all things quality, risk and continuous improvement. You will be the type of person that enjoys being the ‘go-to’ for all things quality, having a real passion for making a positive difference in people’s lives.

Your proven track record includes designing, developing, evaluating, and implementing quality, risk, and compliance systems in a health-related setting.

You are a change catalyst and are adept at implementing organisational-wide change management strategies to support new processes.

Your interpersonal and communication skills are top-notch, and you have a well-developed understanding of IT systems, including document management systems, databases, and data analysis.

About the Benefits

• Salary Packaging – being a not-for-profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging
• Paid Primary Carer Parental Leave – (14 weeks at full pay or 28 weeks at half pay)
• Lifeline Learning Academy – access to instructor led and online courses through Australian Institute of Management and e-learning module
• Flexible working – we provide flexibility and support to all employees and encourage work-life balance
• Employee Assistance Program – access to free counselling sessions for you and your family
• Beautiful office facilities in central location