ABOUT US.

Bettercup is a female founded, award winning, impact led enterprise dedicated to ending single-use waste at major events and venues across Australia and NZ! Since 2018, Bettercup has delivered reusable cup solutions to a number of high profile events and brands, building a strong reputation of integrity and reliability while tackling the environmental issue of unnecessary single-use waste.

Bettercup is growing and focused on scaling up to the next level, so we're on the hunt for enthusiastic people to join our small but mighty team on the journey to switch more events from single-use to reuse!

SUMMARY.

• Fixed-term contract to December 2024 with potential to transition into a full-time position.
• The option for remote work 1-2 days per week after initial training.
• Opportunity to shape the role and adapt within a growing business.
• An engaging variety of tasks in both factory and office settings.
• Supportive environment with a strong emphasis on sustainability and culture.
• Opportunity to attend customer events and other fun opportunities!

THE ROLE.

We are seeking a highly motivated and customer-focused individual to join our team as a Factory and Events Support Specialist on a Fixed-Term contract. This role will be crucial in supporting both our factory operations and event coordinating tasks at our Keysborough location. You will handle a variety of responsibilities ranging from customer service to event execution, ensuring operational excellence and customer satisfaction. This role is ideal for someone looking to grow within a startup environment and make a significant impact in a flexible and dynamic setting.

This role has the potential to grow into a permanent position with increased responsibility and benefits for the right candidate.

KEY RESPONSIBILITIES.

Customer Service:

• Manage the 1800 number, respond to basic customer inquiries via email, and prepare quotes.
• Build and maintain strong relationships with customers, understanding their needs and providing proactive solutions.
• Act as a key point of contact and escalation for customers, addressing their concerns efficiently and ensuring their satisfaction with our services.
• Provide insights and feedback to contribute to ongoing improvements for our customers.

Administrative Support:

• Handle customer-related tasks on Xero including invoices and credit notes.
• Support event planning and logistics, including booking couriers and sending samples to customers.
• Assist Leadership Team with administrative tasks such as preparing financial reports and tracking business metrics to support leadership decision-making.
• Office Management tasks such as organising team events, networking opportunities, office snacks, setting up desks, and ordering IT equipment.
• Explore alternative suppliers or solutions to enhance cost-efficiency and product quality where requested.

Factory Support

• Helping the warehouse team with washing cups where additional support is required
• Pack orders and prepare them for shipment or event use, ensuring accuracy and timeliness in order fulfilment.
• Support drafting and review of process documentation and maintaining existing processes
• Assist with various tasks around the factory, such as moving items, organising supplies, and helping to maintain a clean and safe work environment.

SKILLS AND EXPERIENCE

If you don’t have all the below but think you might still be a good fit, tell us why!

• Direct customer service experience is essential, with a strong capability in managing both in-person and phone interactions.
• Experience in event planning or working under tight deadlines.
• Some experience using tools like Google Drive and Canva; basic graphic design skills are a plus.
• Excellent communication skills, problem-solving abilities, and a proactive attitude.
• An active interest in sustainability
• Strong written and verbal English skills.

MUST HAVE:

• Be authorised to work in Australia.
• Available to work from 9am to 5pm, with flexibility as needed.
• Reliable vehicle and full driver's licence; physically able to support factory and event demands including lifting and carrying boxes.
• Experience with warehouse equipment is useful but not essential