Are you passionate about technology and love helping others? We have an exciting opportunity for you to make a real impact in the lives of our retirement village residents.

As a Tech Bar Support Consultant, you'll be the friendly face they turn to for all things tech-related, providing on-site support, troubleshooting, and training to enhance their digital literacy and independence.

You will be the go-to technology expert, offering compassionate and patient support to residents. Your efforts will directly improve their well-being by enabling them to confidently use technology, access digital services, and stay connected with loved ones.

Why You'll Love this Job:

• Resident & Village Technology Support: Troubleshoot basic hardware/software issues, assist with digital access, and support village management with tech-related needs.
• Training & Digital Literacy: Deliver engaging one-on-one and group training sessions, helping residents confidently use digital tools and applications.
• Technology Promotion & Forums: Lead information sessions on available technology services and encourage digital adoption within the village.
• Equipment & Infrastructure Management: Configure, catalogue, and maintain IT equipment for resident and operational use.
• Stakeholder & Vendor Support: Assist in managing vendor relationships and ensuring seamless technology experiences for residents and staff.
• Workplace Safety & Compliance: Follow safe work practices and report any IT-related hazards to ensure a secure technology environment.

Who We're Looking For:

You are a tech-savvy communicator with a passion for empowering others through technology. Your patience, strong interpersonal skills, and ability to simplify complex technical concepts will help residents embrace technology with confidence.

• Customer-Focused: Provide warm, clear, and patient tech support tailored to seniors.
• Training & Communication Skills: Comfortable leading digital literacy training sessions for individuals and groups.
• Tech Expertise: Strong troubleshooting skills across a range of end-user devices and enterprise systems.
• Collaborative & Organised: Able to work with different teams, manage multiple tasks, and provide proactive IT support.
• Degree or Diploma in IT or equivalent experience.
• Proven experience in IT support or customer service roles.
• Strong knowledge of end-user devices (Windows, Mac, iOS, Android) and networking basics (Wi-Fi, DHCP, DNS, VLAN).
• Experience delivering user-friendly tech training to non-technical audiences.
• Familiarity with troubleshooting audio/video conferencing tools.

Join us in making a positive impact on our community by empowering residents with the skills and confidence to navigate the digital world. Apply today and be a part of our dedicated team!

Why Join Us?

• Supportive Environment: Work in a flexible, supportive setting that allows you to do your best work.
• Career Growth: Enjoy opportunities for professional development and career progression.
• Exclusive Benefits: Access discounts at over 400 retail, accommodation, and entertainment venues.
• Wellbeing Focus: Benefit from regular supervision, mentoring, and a comprehensive induction program.
• Fitness Perks: Get discounts to over 800 gyms for you and your family with Fitness Passport.
• Tax Advantages: Take advantage of salary packaging options as a not-for-profit organisation.
• Positive Culture: Thrive in a fun, supportive, and engaged team environment.

This is more than just a job; it's an opportunity to make a meaningful impact in the lives of our residents. If you have a heart for hospitality and a knack for leadership, we would love to hear from you.

If you require further information about this opportunity, please email our Talent Acquisition Partner at [email protected] using the subject line: Tech Bar Consultant enquiry via EthicalJobs.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.

Anglicare - Jesus Christ honoured, lives enriched, and communities strengthened

Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; closing date is subject to change without notice