Citizens Advice Bureau is a highly respected, leading not-for-profit organisation dedicated to connecting people with information and services to make independent and informed decisions. We also specialise in providing low-cost mediation and legal services. With a commitment to social justice, diversity and service excellence, we seek a talented Volunteer & Client Services Volunteer to contribute to our continued growth and success.

Position Overview

As a Volunteer & Client Services Coordinator, you will be pivotal in leading and coordinating various aspects of our operations, ensuring seamless coordination and efficient execution of our business activities. You will work closely with our CEO and branches across nine locations to facilitate communication, streamline processes and drive initiatives forward.

Key Responsibilities

1. Manage a team of voluntary staff across nine CAB branch locations
2. Recruit and train voluntary staff
3. Coordinate the scheduling of appointments for the Legal Unit
4. Coordinate the volunteer roster
5. Plan and coordinate events for internal teams and external stakeholders
6. Coordinate and prepare reports, presentations, publications and other organisational documents
7. Develop marketing and communication plans for external stakeholders
8. Develop activities for community education
9. Assist in tracking progress, identifying risks and resolving issues
10. Coordinate and delegate tasks for the day to day operations at CAB
11. Serve as a central point of contact for inquiries

About You

• Exceptional at organising, delegating and prioritising tasks to ensure deadlines are met effectively
• Collaborative and business relationship focussed
• Analytical and problem-solving
• Value and support diversity and inclusiveness

Qualifications and Experience

• Tertiary degree in Business Administration, Management or related field
• Proven experience in a similar role, preferably within the not-for-profit sector
• Exceptional organisational skills with the ability to prioritise effectively
• Excellent communication and interpersonal abilities, with a customer-oriented approach
• Proficiency in Microsoft Office Suite
• Attention to detail and commitment to delivering high-quality work
• Flexible and adaptable to evolving business needs

Benefits

• Flexible hours
• Paid Christmas holiday period
• Opportunities for professional development and growth within the company
• A respectful and supportive work environment where your contributions are valued

Equal Opportunity

Citizens Advice Bureau is an equal opportunity employer and is committed to diversity and inclusion in all aspects of employment. We celebrate the unique perspectives and talents that each individual brings to our team and encourage all qualified applicants to apply.

Next steps

If you are ready to take on this exciting opportunity and contribute to our team's success, please click Apply Now.

We look forward to hearing from you!

*Please note the Citizens Advice Bureau reserves the right to interview and appoint before the advertised closing date