• Position Reporting to: Team Leader of Clinic Support
• Employment Status Part-time (Tues, Wed & Thurs)
• Location: Dandenong and other sites as required

POSITION PURPOSE

The purpose of this position is to provide exceptional customer service and a quality experience for clients, clinic staff and students. In addition to mainstream reception duties, you will be supporting a range of clinic administrative tasks due to the size and nature of our clinics/business.

KEY RESPONSIBILITIES

Reception:

• Greet and welcome all clients and clinic visitors  
• Answer telephone calls promptly and efficiently  
• Oversee client appointment schedules via our clinic management system (PracSuite)
• Manage external and internal email and online clinic inquiries  
• Process and manage client fees, accounts and billing, including Medicare claiming, NDIS billing, and invoicing to third-party payers
• Maintain updated client files, referrals, medical documentation and required clinic forms/documentation  
• Attend and participate in clinical and administrative meetings  and take minutes for the Clinical and administrative meetings  ·       
• Assist in maintaining the tidiness of the clinic (reception, waiting room and kitchen areas)  
• Assist with placement student administration including but not exclusive to the psychological test library system 
• Provide coverage across our clinic locations when required (sick leave, annual leave, etc.)  
• Marketing and promotion of the clinic  

General:

• Assist with special events of the Cairnmillar Institute e.g. graduation, planning days 
• Assist with opening and closing building procedures  ·         Provide administrative support when required to Cairnmillar Institute staff and students
• Work across clinics to cover leave etc., as required
• Other duties as directed (where appropriate)

KEY SELECTION CRITERIA

Knowledge and Skills:

• Exceptional high quality customer service
• High level of professionalism, empathy and confidentiality.
• Be organised and able to work in collaboration with others  
• Strong interpersonal and communications skills  
• Competent using a range of computer and administrative systems and programs (ADOBE, Office365, phone systems, etc.) 

Qualifications and Experience:

• No formal qualifications required  
• Previous experience in a similar reception/administrative role  
• Experience with medical/health billing and accounts 

Competence, Behaviours and Attributes  

• Must be able to maintain confidentially and privacy at all times  
•  A professional approach in providing information and assistance to a wide variety of people and across a variety of tasks and responsibilities
•  Effective teamwork and flexibility
• A positive and cooperative attitude 
• A person that is responsible, reliable, and dependable and realizes the importance of fulfilling obligations 
• Ability to work well under pressure and to remain calm under stressful or difficult situations  

Note: Appointment to this position is subject to passing a Working with Children Check and other checks as required by the specific role. Maintaining a valid Working With Children Check is a condition of employment at Cairnmillar.