• Location: All locations (Hawthorn East, North Melbourne, CBD & Dandenong)
• 0.6 - 0.8 FTE

Change lives with a Career in #BetterMentalHealth.

We are seeking an experienced helpdesk technician in our supportive and community-focused workplace. To succeed in this role, you thrive on problem-solving and quickly adapt to learning new systems and processes. The position plays a vital role in ensuring smooth IT operations by providing technical support and troubleshooting services for hardware, software, and network-related issues.

About the Cairnmillar Institute

The Cairnmillar Institute is a not-for-profit registered health promotion charity that has been providing high-quality professional education and accessible psychological services to promote the community's psychological well-being for over 60 years.

Cairnmillar is now one of the largest trainers of postgraduate psychologists and counsellors in Australia. We offer an excellent range of clinic services, postgraduate programs in psychology and counselling, and short courses and professional development for the broader community.

The role

The Helpdesk Technician provides essential support to staff, students, and other IT account holders by addressing IT issues and problems. This role also includes administrative support for the IT team, contributing to the overall functionality and efficiency of IT services.

Qualification and experience

• Tertiary qualified or have equivalent practical experience in IT.
• At least 2 years of experience with:
  • Microsoft Entra, Azure Cloud, and Endpoint Manager.
  • Microsoft Exchange Online, Active Directory, and Windows OS (10, 11, Server 2019-2022).
  • Networking technologies, including DNS, DHCP, VLANs, and Firewalls.
  • Learning Management Systems (Canvas, Moodle).
  • PowerShell and other automation/scripting tools.
  • Experience with Linux (Ubuntu).
• Demonstrated commitment to high-level customer service and making students, staff and key contacts and their needs a priority.
• Detail-oriented and logical thinker with excellent problem-solving skills.
• Highly adaptable and eager to learn new systems and technologies.
• Demonstrated high-level written and oral communication skills.
• A collaborative team player committed to continuous professional growth.

Full details of the position's responsibilities and the selection criteria are outlined in the position description, which can be found on our careers page: https://www.cairnmillar.org.au/about/careers-at-cmi/job-search/.

For further information, please get in touch with Ross Gailer, Senior Systems Administrator, at [email protected] using the subject line: Helpdesk Technician enquiry via EthicalJobs.

Please include the following documents in your application:

• A cover letter outlining your suitability for the role.
• An up-to-date resume; and
• Contact information for two referees.

Why join Cairnmillar

• A mix of on-campus and work from home options available and a supportive work environment.
• A fun collaborative team focused on professional development with continual on the job learning.
• Open door policy and a genuine focus on wellbeing.
• A purpose-driven culture where respect, inclusion and diversity are a priority
• Attractive salary packaging options.

Our organisation is committed to child safety. We have zero tolerance for child abuse. Applicants should be aware that we require working with children, police records and reference checks.

Cairnmillar is an equal-opportunity employer committed to attracting and developing a diverse workforce that reflects the community it serves. We encourage Aboriginal and Torres Strait Islanders and people of all backgrounds to apply.