• Join Canteen and help change the lives of young people impacted by Cancer.
• Bring your administrative skills to a leading not-for-profit and love what you do!
• Based in Sydney or Melbourne
• Permanent part-time, 4 days a week
• $72,000 FTE + super and benefits

Our commitment

Canteen acknowledges Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples and sovereign custodians of this land. We pay our respects to Elders past, present and emerging. Canteen is committed to the safety and wellbeing of children and people of all ages. We welcome all people including those from diverse backgrounds, faiths, sexual orientation and/or gender identities.

About us

Canteen, Camp Quality and Redkite (Alliance Partners) are working together to provide Cancer Hub – a digital hub to help families impacted by cancer more easily access the practical and emotional support they need, when they need it. Canteen is all about supporting young people and their families affected by cancer. Founded by young cancer patients, we offer programs and resources that truly make a difference for 12-25 year-olds facing their own diagnosis, supporting a loved one, or grieving. Together, we believe our team can create real change!

We are now seeking a Senior National Intake Support Officer (SNISO), who will play a pivotal role in being the first point of contact for all young people, families and referrers seeking support from Cancer Hub and Alliance Partner services.

The Senior National Intake Support Officer (SNISO) will provide support and guidance to National Intake Support Officer’s (NISOs) within the National Intake Team within Cancer Hub. SNISO will support the NISOs by assigning tasks, providing guidance, and ensuring their work is up to date, while keeping the Team Leader informed.

This role offers an opportunity make a real impact within the Cancer Hub and the Intake Team, and be part of an organisation that values innovation, collaboration, and continuous improvement.

About our benefits

We connect, we empower, we challenge, and we are real. These values ground the way we work at Canteen, and underpin a culture that brings people together in an inspiring and positive way. Find out more on our LinkedIn Life Page.

• Base Salary + Superannuation + Not-For-Profit Salary Packaging (up to $18,550 of your salary tax-free).
• 5 Weeks Annual Leave (FTE) + 17.5% leave loading + pay during our annual office closure week.
• Early access to long service leave
• Learning & Development opportunities.

About our role

• Service Delivery: Deliver first point of contact support via telephone or email, providing information about Cancer Hub, Canteen, Camp Quality and Redkite and the intake process as well as administrative tasks such as booking appointments and data collection/documentation.
• Senior Responsibilities: Provide support to the National Intake Support Officers, oversee and support with the reviewing and implementation of processes and procedures.
• Stakeholder Engagement: Contribute to key stakeholder relationships, working collaboratively with all services under Cancer Hub, Alliance Partners and other stakeholders to ensure young people and families receive access to the supports that best meet their needs.
• Team Collaboration and Program Development: Collaborate and consult with peers/across Cancer Hub/Canteen/Alliance; sharing practice through teaching and learning opportunities; supporting and contributing to team projects and overall development of the service.

About You

• Minimum 3 years' experience in a similar role.
• Experience handling sensitive information.
• Demonstrated ability to maintain professional administrative responsibilities such as case notes, report writing, data entry and other communications in a timely manner.
• High level communication and networking skills.
• Excellent computer and digital communication skills including in the use of MS products and Salesforce (or similar CMS).
• Demonstrated customer service experience and a warm and empathetic approach to responding to inbound enquiries from a range of stakeholders such as health/service professionals, bereaved families, cancer patients, and young people.
• Experience with Medicare billing (not essential but preferred).
• Demonstrated ability to work independently and within a team.
• Demonstrated excellent interpersonal and communication skills across a variety of mediums.
• Willingness to participate in supervision (group and individual) and team meetings.
• Flexibility to travel interstate if, and when required.
• A proactive and positive attitude with a willingness to learn and take on new challenges.
• Warm, compassionate, and friendly approach to supporting our young people.

If you’re passionate about what you do and are ready to make a difference, click Apply Now. We’ll review applications regularly. Only those selected for an interview will be contacted.

Employment Expectations

To ensure an ongoing commitment to the success of Canteen, all applications must be able to:

• Successfully complete and maintain a current National Police Check and Working with Child Check relevant to the individual’s state jurisdiction.
• Undergo an extensive screening process prior to appointment to guarantee the safety of all Canteen’s stakeholders.
• Provide at least two direct referees to ensure a successful reference check is completed.
• Provide relevant copies of professional qualification/s stated on the application.