Ready to make a real impact on health rights in WA?

Our client, Health Consumers’ Council of WA (HCC) are on the hunt for a skilled Database Administrator to join their Individual Advocacy Team on a 2-year fixed-term contract (with the potential for extension, subject to funding). If you’re detail-oriented and passionate about using data to drive change, this is the perfect opportunity to use your expertise in a meaningful way.

Consumers and patients often face challenges navigating the WA health system and sharing their feedback. In this role, you’ll directly support our Advocates, ensuring high-quality data collection and reporting that strengthens the voices of those who need it most. By joining our team, you’ll play a key role in empowering individuals, shaping healthcare experiences, and championing health rights for everyone in our community.

The role offers:

• The opportunity to be a part of a workplace that is driven by championing consumer health rights
• A welcoming, inclusive and supportive workplace, where everyone is encouraged to bring all of themselves
• A competitive not-for-profit annual base salary with salary packaging
• Flexible working arrangements including the opportunity to work from home occasionally
• Additional leave entitlements

About you:

• You’re looking for a role where you can apply your database administration and management experience to drive social justice
• You’re interested in the health system and care about people’s experiences of it
• You thrive working in a fast paced agile environment working across multiple projects

Position Overview

This position is responsible for providing program support across HCC’s Individual Advocacy program, in particular ensuring that we continue to maintain the highest standards of data integrity and knowledge management through the use of our CRM (customer relationship management) database. This role is key to ensuring high quality data and information to support accurate reports including identifying themes from consumer queries to enable us to champion systemic change.

The role also includes general program administration, responding to advocacy queries by telephone and email, and assisting with reception when required.

A typical week might see you:

• Contacting consumers from the advocacy waitlist as a first point of contact
• Extracting reports from the CRM database to inform funding reports or grant applications
• Making changes to the CRM database to enable high quality and consistent data collection and management
• Supporting team members to implement new data management practices
• Working with consumers to complete Freedom of Information requests and consent forms

Want more information on this role? A full job description can be found by visiting the HCC website at www.hconc.org.au/about-us/employment/.

Selection criteria

Essential

1. A minimum of 3 years’ experience in a similar role, including database administration
2. Well-developed analytical skills, with the ability to extract, manipulate and analyse quantitative and qualitative data
3. Well-developed interpersonal and verbal skills, with a demonstrated ability to support colleagues to implement new ways of working
4. Excellent organisational skills, with high attention to detail and the ability to manage and prioritise deadlines and own workload with limited supervision
5. Demonstrated ability to use initiative and solve problems within own area of responsibility
6. Willing and able to work flexibly in a small team and “muck in” as required
7. Be adept, or be able to quickly become adept in, a range of office software programs including Microsoft Office 365 Suite, relational databases such as MS Dynamics, and project management software

Desirable

1. Background in data visualisation and reporting
2. Change management experience and knowledge
3. Ability to develop and maintain productive relationships with diverse internal and external stakeholders, and navigate difficult conversations when required

Diversity and inclusion

At Health Consumers’ Council we know that strength comes from diverse perspectives being at the table. We particularly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds and identities, people with disability and LGBTIQA+ community members.

Next steps

Don't want to be just a Database Administrator? Interested in this dynamic and varied role that will include change management and engaging directly with health consumers?

Please click Apply Now to submit your application.