• Be part of a purpose driven organisation who cares for the community.
• Make a meaningful impact in the lives of others.
• Fantastic opportunity for personal growth and career development.

About Us

Cara is proud to be a leading South Australian disability service provider. Our purpose driven team is committed to providing support that empowers people with a disability to grow as individuals and live a life rich in opportunities.

We strive to make a difference everyday - the people we support, our team and our communities. By joining our team, you are not only stepping into a great career opportunity, but you are also part of something bigger.

Your New Role

As the Client Enhancement Manager, you will support Senior Management to lead the development and implementation of client service projects that create better outcomes for clients and an engaged workforce.

Key Responsibilities

• Review the delivery of Supported Independent Living (SIL), Short Term Accommodation (STA); Home Community Support (HCS) services, Day Options, or other services provided by Cara, recommend changes for service enhancement and coach and support changes.
• Provide high level support to the Senior Client Services and Safeguarding Manager in the implementation of Business Plan initiatives and projects.
• Identify any client risk of discontinuing Cara services and implement remedial action.
• Develop and manage client expectations and support requirements.
• Ensure compliance with the National Quality and Safeguarding Framework and organisational policies and procedures.
• Design and lead service reviews and evaluations with the objectives of aligning design of services to client demand under the new NDIS market and improving efficiency.
• Ensure person centred practices, active support and ordinary life principles are consistently applied.
• Work with Client Services Managers and their teams to help them understand and achieve performance expectations, build their capability, provide regular recognition, develop, and utilise talent in the team, and identify and achieve improved client outcomes and increase employee engagement.
• Coach and mentor team members within support services to build a workplace culture of teamwork, collaboration, and innovation.
• Identify learning needs, and appropriate learning opportunities.
• Develop and facilitate learning opportunities when appropriate.
• Assist with the EOC roster of Client Services until new EOC dispensation is in place.
• Assist with Regional Client Services Manager buddy process when required. Develop, influence, and implement a marketing strategy and plan along with associated campaigns.

Skills and Experience

• Tertiary qualifications in Disability, Community Management, Social or Human Services or a related field. In addition qualifications in business, management, or leadership will be highly regarded.
• Demonstrated experience in assessing and mitigating risk.
• Experience leading quality service improvement and delivery.
• Understanding of the NDIS requirements and funding model; Quality and Safeguarding requirements.
• Knowledge of employment legislation, work health & safety, and return to work.
• Collaborative and able to build strategic relationships to gain traction, remove roadblocks and deliver results.
• Strong people leadership skills to engage, inspire, build trust, coach, and facilitate growth.
• Strong conceptual, analytic, and problem-solving skills, with the ability to negotiate effectively, resolve issues constructively and devise appropriate solutions.
• A self-directed, organised, and diligent approach to tackling complex matters.
• Excellent communication skills (verbal and written) including communicating with diverse audiences.
• A commitment to person-centred approaches and its application within service provision.
• A valid and current drivers licence.

In addition, you will need to have a current NDIS Worker Check (or willing to acquire) along with sufficient rights to work in Australia.

Benefits

• Great career opportunities in a growing organisation.
• Travel allowance will be paid in lieu of client site visits.
• Competitive remuneration package plus salary packaging benefits (up to $15,899 tax free and $2,650 tax free on meals and entertainment).
• Rewarding and supportive team environment.
• Professional development opportunities.
• Paid parental leave.

How do I apply?

Follow the links on this page to complete the online application including your Cover Letter and Resume, prior to the closing date.

For a confidential discussion please contact Recruitment on 8243 5000.