About us

Carelabs Services, led by seasoned professionals with over a decade of expertise in coordinating care for individuals coping with complex health conditions and disabilities, offers a dynamic workspace. While specialising in Psychosocial Disability support, we boast extensive experience aiding a diverse range of disabilities.

Founded on the principles of Partnership, Compassion, and Innovation, Carelabs Services integrates these values into every facet of our program development, team support, and client interaction.

The role

We are currently seeking a Support Coordinator, Recovery Coach and/or Occupational Therapist in the Perth central-south metro area, dedicated to assisting NDIS Participants.

The Support Coordinator role involves orchestrating support services to bolster Participants' capacity and resilience, fostering partnerships that enable individuals with disabilities to lead fulfilling lives using a customised support plan.

In parallel, the NDIS Recovery Coach role also focuses on enhancing capacity and resilience, specifically catering to individuals with psychosocial disabilities, supporting their mental health Recovery Plan through periods of varying support needs.

Both entail collaborative work with participants, families, caregivers, and services to strategise and coordinate effective support.

The position emphasises delivering top-notch service while meeting efficiency benchmarks. Carelabs Services prioritises comprehensive staff support, offering specialised training, ongoing mentoring, team development opportunities, and a budget for individual training and growth to meet the role's demands.

This remote position requires occasional face-to-face meetings with Participants, with a minimum availability of 2 days a week. Regular online team meetings and a robust digital team presence are integral to this role.

Candidates should anticipate non client-facing responsibilities, following specific guidelines and processes, and efficiently managing operational requirements from a home-based setup.

About You

The ideal candidate possesses a robust background in disability support, a self-driven commitment to capacity-building, a compassionate and collaborative demeanour, proactive problem-solving skills, and thrives in navigating complex scenarios.

Continuous on-the-job training, supervision, mentoring, and upskilling are provided on a weekly and daily basis as needed.

Operating hours are flexible between Monday and Friday, spanning from 7 am to 6 pm to accommodate staff schedules.

Selection Criteria

• Positive outlook, proactive attitude, and quick thinking
• NDIS sector experience in both roles
• Minimum certificate IV in Disability or related field
• Minimum 2 years' experience in case management for chronic mental illness or disabilities, utilising Recovery Oriented/person-centred principles
• Familiarity with relevant mainstream and community support services
• Tertiary qualification in peer work or mental health, or equivalent training/experience (Recovery Coach role)
• Ability to operate within organisational and legislative guidelines
• Proficiency in Microsoft applications and Client Management Systems
• Ergonomic home workspace
• Flexibility to work independently and collaboratively
• Ability to complete administrative tasks in a timely fashion and ensure compliance with our record keeping policies
• Capacity to manage workload in a complex environment
• Driver's License, willingness to use own vehicle for travel, with appropriate insurance
• NDIS Worker Screening Check (obtained post-application)
• Tertiary qualification in Occupational Therapy (if applying for the OT role)
• Full APHRA registration (OT role only)