Carers WA values its dedicated and skilled employees and aims to create a flexible, supportive and family and carer friendly workplace. Carers WA actively supports diversity and inclusion, and we encourage Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTIQA+ people, neurodiverse people, carers and people with disability to apply.

We want to provide a space for everyone to have the best experience through the recruitment process, please tell us how we can best support you.

The Junior ICT Officer role with Carers WA is a part-time, fixed-term 12 month contract. The position attracts a pay rate of $35.89 to $40 per hour plus super and salary packaging, 5 weeks annual leave (plus 17.5% leave loading) and two wellness days per annum.

About Carers WA:

Carers WA is the peak body representing the needs and interests of carers in Western Australia and is part of a national network of Carers Associations providing a range of support services, supporting Carers across Western Australia. Carers provide unpaid care and support to family members and friends who have disability, mental health challenges, a chronic condition, terminal illness, an alcohol or other drug issue or who are frail aged.

Carers WA will support and provide you with:

• A friendly, supportive and collaborative team
• Flexibility and work/life balance
• Access to EAP services
• A competitive salary, including salary packaging and added leave
• Training and development opportunities, pertinent to your role

Position Description

The Junior ICT Officer is an entry level role which assists in the development, implementation and maintenance of ICT systems and platforms which support Carers WA business operations. This position acts as first point of contact for internal users seeking support and resolutions (on-site and remote), ensuring all requests are prioritised and actioned in line with business requirements.

Carers WA promotes a workplace free of physical and psychological harm, however, acknowledges that some roles and inherent actions of our business mean there may be exposure to traumatic narratives. In these instances, and where possible, Carers WA will mitigate the impact of this exposure. Typical stressors associated with this role may include seeing client information in the Dynamics CRM and other systems that may be traumatic or triggering.

Duties

• Provide on-site ICT technical support and liaise with external technical support (including setting up new equipment, ergonomic setup and troubleshooting existing issues).
• Assist in the ongoing ICT system development, including infrastructure, software, hardware, security improvement, and user efficiency.
• Maintain the organisation ICT asset register.
• Assist with IT projects such as computer rollouts, and software installation.
• Prioritise support requests and outages ensuring minimal impact to business operations.
• Assist with creating task cards for users to perform CRM or IT systems tasks.
• Provide new starter ICT training.
• Provide general ICT administrative support (including tasks to support the ongoing and development of the CRM).
• Assist with CRM data monitoring and cleansing, and respond to data requests as required.
• Ensure proactive communication with internal and external stakeholders, providing timely and accurate contact and solutions.
• Maintain the organisation ICT asset register.
• Assess staff equipment needs including acquisition through preferred supplier.
• Assist with internal phone system and mobile phones, including ongoing development of phone systems, technical support and hardware acquisition.
• Coordinate the creation and maintenance of user network accounts.
• Develop and maintain internal and external stakeholder relationships.

Essential Selection Criteria

• Demonstrated technical skills, including (but not limited to):
  • Understanding of essential computer hardware, including computer components and peripherals.
  • Understanding of common security practices and threats.
• Proficiency with Microsoft operating systems and device management.
• The ability to provide onsite and remote technical support, including troubleshooting and providing solutions to users of various IT literacy.
• Basic skills in Word, Excel and Outlook.
• Strong analytical and problem-solving skills.
• Good level of interpersonal and written communication skills.
• Ability to work on several projects simultaneously to tight deadlines and prioritise workload.
• Ability to work in a team environment with a flexible approach as well as being able to work independently with minimal supervision.
• Possession of smart mobile phone for systems access.
• National Police Clearance issued within the last 3 months (to be provided upon employment).

Desirable Selection Criteria

• Experience in working in the Not-for-Profit sector.
• Understanding and experience of Microsoft Dynamics 365 CRM.
• Industry certifications.
• Some experience (either in a paid or unpaid capacity. E.g., university placements) is preferred.
• An understanding of Carers issues and needs.

Applications close on Friday, 21st March 2025.

Carers WA reserve the right to begin the recruitment process and withdraw the position prior to the close date/time. Applications must include a covering letter addressing the selection criteria, Curriculum Vitae and contact details of two professional referees. Applications can be submitted online via this recruitment platform.

Carers WA is a Carer Friendly Accredited organisation and supports a zero harm workplace culture to all internal and external stakeholders.

To learn more about working with Carers WA, we encourage you to visit our website www.carerswa.asn.au.