About the role

At CatholicCare, we are seeking a Crisis Case Worker - Domestic Violence Response Enhancement (DVRE) to join our dedicated team in providing business hours crisis case management support to women and families escaping domestic and family violence in the Northern Sydney District. This role will focus on bridging the gap and offering continuous support following after-hours crisis interventions.

Working within business hours (9:00 am – 5:00 pm) Monday - Friday, the successful candidate will provide face-to-face support to clients linked with our DVRE team, which operates 5pm – 10pm, 7 days a week. This role will include addressing immediate needs, providing crisis case management, and ensuring ongoing safety for women and their children is prioritised. Key responsibilities will include undertaking risk assessments, safety planning, resource navigation, and referring clients to longer-term support services.

This is a 3-month fixed-term contract, working 25 hours per week, 5 hours per day. Work location is Marsfield & Waitara. Due to nature of our operations, the successful incumbent will need to work on-site.

Being a woman is a genuine occupational qualification for this position under s14 of the Anti-Discrimination Act 1977 (NSW).

Key accountabilities:

• Provide face-to-face crisis support to women and families, addressing immediate safety needs and providing practical assistance.
• Conduct risk assessments and safety planning to support clients in navigating their situation.
• Provide wholistic crisis case management, ensuring clients are linked with appropriate resources, such as accommodation, legal, and health services.
• Assist clients in accessing longer-term support, including advocacy for housing, financial support, and counselling services.
• Engage with clients to address immediate emotional and practical needs, offering compassionate and trauma-informed care.
• Collaborate with internal and external stakeholders to ensure a seamless transition from crisis support to longer-term assistance.
• Maintain accurate, confidential case notes and reports in line with organisational policies and legislative requirements.
• Uphold our organisation’s child protection, safeguarding, and workplace health and safety (WHS) protocols.

To be successful in this role, you will be required have:

• Tertiary qualifications in an appropriate area e.g., Degree in Social Work, Degree Social Science/Welfare, Degree in Psychology/Counselling, or related discipline and/or demonstrated relevant industry experience.
• Demonstrated understanding of domestic/family violence including knowledge and familiarity with the dynamics of abusive relationships, legal matters, child. protection and custody issues; ability to support complex and/or high-level needs.
• Experience in providing crisis support and intervention services to people experiencing domestic and/or family violence.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organisational and time management skills.
• Ability to maintain confidentiality and adhere to ethical standards.
• Knowledge of relevant legislation and support services.
• A current valid, Australian driver’s license and insured vehicle.

About us

CatholicCare is highly respected in the community services space. We consistently secure key contracts that allow us to create lasting change thanks to our proven track record of innovation, compassion and results.

When you join us, you’re not just joining any organisation – you’re becoming part of a team that’s actively shaping the future of support and advocacy in the community services space. As part of our team, you’ll work closely with a diverse range of clients and transform lives every day.

We are a safe, respectful, and inclusive employer. We welcome all applicants, regardless of their cultural background, gender, faith or disability. Our organisation will accommodate any reasonable requests to support you to thrive during the recruitment process and beyond.

You do not need to be Catholic, or of any faith to work for us. What unites us as workers are our values of compassion, courage, excellence, respect and social justice.

CatholicCare is a great place to work! Find out for yourself what all the hype is about. Please take a few moments to watch this video: https://youtu.be/Ej3l6XJsvE8

Apply Now!

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