• Location: South Melbourne – Across from the South Melbourne Market!
• Employment Type: Wednesday and Friday Fixed-Term Parental Leave Cover (0.4 FTE) + Extra Shifts Available
• Hours: Monday to Friday, 8 AM – 5:30 PM (No weekends or public holidays!)

Better Health Network (BHN) is a leading community health provider in Melbourne’s inner south and bayside suburbs. We are seeking an experienced, professional, and client-focused Customer Service Specialist to join our GP Practice team in South Melbourne.

Why Join Us?

• Work-life balance – No weekend or late-night shifts!
• Vibrant location – Work right opposite the South Melbourne Market.
• Supportive & collaborative culture – Program Manager with a qualified nursing background, ensuring strong leadership and understanding of patient care.
• Diverse, multidisciplinary environment – Work alongside GPs, allied health professionals, and on-site pathology services.
• Opportunities for growth – Access to learning and development programs.
• Salary Packaging – Increase your take-home pay with our not-for-profit benefits.

About the Role

As a Customer Service Specialist, you will be the first point of contact for our 5 GP clinics with 8 doctors on-site, ensuring smooth patient experiences from appointment management to billing and Medicare claims.

Reporting to the Team Leader – GP Customer Service, your key responsibilities include:

• Providing friendly, professional service to patients and visitors.
• Managing appointments and maintaining accurate patient records.
• Processing Medicare claims, private health insurance rebates, and patient payments.
• Supporting GPs, nurses, and allied health teams in delivering efficient care.
• Assisting bulk billing and low-cost clients, ensuring community health accessibility.
• Strong de-escalation skills – maintaining professionalism, handling challenging situations
• Effectively managing client interactions, including handling concerns with professionalism and maintaining a solution-focused approach.
• Upholding confidentiality and privacy principles in healthcare.

What We’re Looking For

• Experience in General Practice or Medical Reception (preferred).
• Knowledge of Best Practice client management software (highly desirable).
• Excellent communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Understanding of Medicare Benefits Schedule (MBS) billing (advantageous).

Be Part of Something Bigger

BHN supports over 800 staff across 22 locations, delivering holistic health, disability, and social support services to diverse communities. Our GP Practice in South Melbourne has been serving the local community since 2013, providing high-quality, patient-centred care within a multidisciplinary team environment that includes on-site pathology and a range of allied health services.

We value Accountability, Collaboration, Respect, and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQI+ communities.
Please note that prior to any commencement of employment, pre-employment checks must be complete. These will include reference checking, a national criminal history and right to work check, and a working with children check.

Ready to Make a Difference?

Apply now with your resume and cover letter.

For more information, contact

Fiona Baines, Program Manager Primary Care & GP Services
at 03 9525 1300 or [email protected] using the subject line: Customer Service Specialist - GP Services enquiry via EthicalJobs.

Interviews will be scheduled as applications are received.

A position description is attached.