As the Program Lead - NDIS Support Coordinator, you will drive the vision and strategy of our Support Coordination team, ensuring the delivery of exceptional, client-centered services that empower individuals to achieve their goals under the NDIS framework. This dynamic leadership role combines operational oversight, program development, and team management, positioning you as a key leader within Better Health Network.

You will lead a dedicated team of Support Coordinators, fostering a positive and high-performing culture while maintaining a focus on quality, compliance, and innovative service delivery. With a blend of strategic thinking and hands-on management, you will support the achievement of client outcomes, program growth, and adherence to industry best practices. Your ability to engage stakeholders, monitor program performance, and champion continuous improvement will play a vital role in enhancing the lives of clients, their families, and the broader community.

Why Join Us?

• Make a Difference: Lead a team delivering life-changing NDIS Support Coordination services.
• Inclusive Culture: Work with a progressive organization that celebrates diversity, including LGBTI+ communities.
• Professional Growth: Thrive in a role that offers challenges, collaboration, and opportunities to innovate.
• Work-Life Balance: Enjoy flexible working arrangements in a supportive and dynamic environment.

Your Role

As Program Lead – NDIS Support Coordinator, you will:

• Inspire Excellence: Lead and mentor a high-performing team of NDIS Support Coordinators to deliver exceptional outcomes for clients.
• Drive Strategy: Collaborate with the Program Manager to implement strategic initiatives and optimize service delivery.
• Empower Clients: Oversee support coordination services, ensuring clients achieve their goals and maximize their NDIS plans.
• Foster Relationships: Build and maintain strong partnerships with clients, carers, stakeholders, and industry bodies.
• Champion Growth: Identify and implement opportunities for program development and expansion.

About You

You’re a natural leader with a passion for making a tangible impact in the disability sector. You have:

• Relevant tertiary qualifications in health (e.g., Social Work, Psychology, Occupational Therapy) and/or significant leadership experience.
• Expertise in the NDIS framework, disability services, and client-centered care.
• Proven ability to manage multidisciplinary teams, drive program outcomes, and foster a positive team culture.
• Strong interpersonal and communication skills, with a knack for building relationships and inspiring others.
• A commitment to equity, inclusion, and the Social Model of Health.

What We Offer

• Diverse Work Environment: Be part of a team that values respect, accountability, collaboration, and courage.
• Ongoing Development: Access professional training and development opportunities.
• Supportive Leadership: Work alongside a passionate and experienced leadership team.
• NFP tax- free salary packaging amount up to $18,550 per annum to use tax free towards mortgage, rent, credit card, school fees and groceries.
• Work life balance friendly leave– parental leave, purchased leave & leave loading.
• Work 0.8 FTE over 5 days or 4 full dates.
• Working with in a multidisciplinary community health.
• Tram stops right outside.
• Networking opportunities across our network and expanding network.
• Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most

How to Apply

Ready to lead a team that makes a difference? Apply now to be part of an organisation that changes lives every day. Please submit resume and short cover letter what experience makes you passionate about this role.

Why Join BHN?

At Better Health Network, you’ll be part of a forward-thinking organisation with over 800 employees across 22 locations. BHN is committed to delivering high-quality, person-centered services that promote health and wellbeing for all.

We value Accountability, Collaboration, Respect, and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQI+ communities.

Please note that prior to any commencement of employment, pre-employment checks must be complete. These will include reference checking, a national criminal history and right to work check, and a working with children check.

Ready to Make a Difference? Apply now and help shape brighter futures for children and families in our community!

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

For further information, please contact:

Kimberley Brown Manager Child, Adult and Families Services at [email protected] using the subject line: Program Lead NDIS Support Coordinator enquiry via EthicalJobs.

Better Health Network is committed to safeguarding children and promoting a safe and inclusive environment for all. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and individuals from diverse cultural and gender identities.

Join Us. Lead Change. Empower Lives.