Cancer Council NSW is Australia’s leading cancer organisation and our vision is to change the path of cancer and make sure no one walks alone. We are dedicated to meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award awarding winning culturally connected environment.

About us

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about. As Australia’s leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you’ll know that each day the work you’re doing will positively impact people in your life and Australia.

Together, we will work towards our goal of a cancer free future, while at the same time encouraging you to get the most out of your life with a supportive environment anchored in flexibility, physical and mental wellbeing to bring out the best of what makes you uniquely you. CCNSW we’re here for meaningful careers that feel good.

About the team

Cancer Council NSW IT provide IT services that are optimised for the best service outcomes and which are scalable and sustainable to facilitate the achievement of Cancer Council NSW objectives.

About the role

The Technical Business Analyst will be responsible for analysing business processes, gathering requirements, and configuring Dynamics 365 Customer Engagement (D365 CE) and the Power Platform (Power Apps, Power Automate, Power BI). The ideal candidate will possess a strong technical background and demonstrate expertise in both D365 CE and Power Platform. The role will work closely with stakeholders to drive business success.

Key responsibilities of the role

Requirements Gathering and Analysis:

• Collaborate with business stakeholders to gather and document detailed requirements for IT Applications projects including D365, Boomi & so on.
• Analyse current business processes and workflows to identify areas for improvement and automation using D365 CE and Power Platform.

Solution Design and Configuration:

• Participate in Design phase, configure Dynamics 365 CE to meet business requirements, including entities, forms, workflows, and dashboards.
• Configure solutions using the Power Platform, including building Power Apps, creating automated workflows in Power Automate, and developing reports in Power BI.
• Ensure solutions are scalable, maintainable, and aligned with industry best practices.

Technical Documentation:

• Create detailed technical documentation, including functional requirements, non-functional requirement, technical specifications, user guides and artifacts (Such as ERD, process flow, data flow, use cases, and activity diagrams).
• Ensure all documentation is up-to-date and accurately reflects the requirements and processes

Quality Assurance:

• Collaborate with the Test Analyst to perform QA testing & regression testing.
• Provide assurance that D365 CE and Power Platform solutions meet business requirements and are defect-free.

Stakeholder Communication and Training

• Act as a liaison between business users and technical teams, ensuring clear and effective communication throughout the project lifecycle and application lifecycle.
• Conduct training sessions to help end-users effectively utilise D365 CE and Power Platform solutions.

Continuous Improvement

• Stay up-to-date with the latest features and updates in Dynamics 365 CE and Power Platform, proactively recommending enhancements and optimisations.
• Participate in continuous improvement initiatives to enhance system functionality and business processes.

About you

Essential

• Tertiary qualification in Information Technology or related discipline
• Minimum of 3-5 years of experience as a Business Analyst or Fucntional Consultant, with a strong focus on Dynamics 365 CE and Power Platform.
• Proficiency in configuring and customising Dynamics 365 CE, including workflows, entities, and dashboards.
• Experience with Power Platform tools, including Power Apps, Power Automate, and Power BI.
• Strong understanding of business processes and CRM best practices.
• Excellent problem-solving skills, with the ability to analyse complex business requirements and translate them into technical solutions.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Experience in functional analysis, mapping of business processes and requirements and a passion and commitment to delivering business transformation
• The ability to conceptualise, visualise, articulate and solve complex problems, and make decisions that make sense based on available information
• Strong written and verbal communication skills with the ability to structure, present information clearly

Desirable

• Experience with Agile methodologies and project management tools is a plus.
• Relevant Microsoft certification/s (e.g., MB-210, PL-200, PL-400) is desirable.

About the benefits

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.
• Recognised for Voice Project's 2021 and 2023 "Best Workplace" Award.
• A balanced organisational approach to WFH and office
• Additional performance-based leave available.
• Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation.
• Discounts available for everyday expenses such as private health, retail and fitness

CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from

Aboriginal and Torres Strait Islander people and other diverse groups.

If you require any adjustments to submit your application, please get in touch with us at [email protected] using the subject line: Technical Business Analyst enquiry via EthicalJobs.

Apply online by visiting our website directly via the Apply Now link then click on the role title and submit your cover letter and resume.