About the Role

As a Membership Services Clerk, you will be the first point of contact for our members, providing support and assistance across various inquiries. This is a full-time role (38 hours per week), offering a competitive salary (including super) based on your skills and experience.

Key Responsibilities:

• Answering member enquiries via phone, email, and face-to-face interactions.
• Managing membership profiles and accounts on our database
• Supporting membership payments and processing transactions.
• Handling inventory management for union merchandise.
• Maintaining accurate records and ensuring efficient records management.

About You:

• Excellent customer service and communication skills, ideally with experience in a similar customer-facing role (not mandatory).
• A can-do attitude and a strong team player.
• Ability to manage competing priorities and adapt to changing demands.
• Strong attention to detail and organisational skills.
• Basic computer skills and the ability to work with membership systems.

Benefits

• Competitive Salary
• Superannuation higher than SGL
• 5 weeks annual leave (with one week taken over the christmas shutdown)
• 13 RDOs each year

Why Join Us?

• Competitive salary package based on experience.
• Opportunity to work in a supportive and purpose-driven environment.
• Career development and training opportunities.
• A workplace where you can make a meaningful impact on workers' rights.

If you’re passionate about helping people and thrive in a fast-paced environment, we’d love to hear from you!

This is an office based role. Work from home is not available.