Use your administration and customer service skills to support the operations of the National School of Volunteer Management RTO and The Centre for Volunteering, supporting volunteering in NSW.

• Support Best-Practice Volunteer management
• Work for the Peak Body advancing volunteering
• Part-time role (0.6 FTE), hybrid, with NFP employee benefits  

About Us:    

The Centre for Volunteering’s vision is to build strong, diverse and inclusive communities through volunteering. We promote and support volunteering and community participation through leadership, policy and advocacy and by connecting people and organisations to enrich the community. As the peak body for volunteering in NSW we represent and support volunteers and volunteer-involving organisations, working to strengthen the sector and promote the benefits of volunteering.      

About The Role - Key Responsibilities:   

• Liaise with clients, students and trainers and undertaking student/client support and administration.   
• Coordinate student enrolments and support student progression. 
• Act as a point of liaison between students and other members of the team including Trainers and Assessors as required.  
• Provide exceptional customer service to current and prospective students and clients.   
• Coordinate training activities to ensure consistent and compliant end-to-end processes relating to student management. 
• Create, update and maintain key administrative student support tools such as training plans. 
• Assist with the review, analysis and reporting of student feedback to support continuous improvement.  
• Provide ongoing assistance to staff, trainers and assessors including preparation, planning and adjustments of course materials in response to identified learner requirements.  
• Review and develop resources.    
• Assist with reporting requirements such as NSW Smart and Skilled, Board Reports and Annual Reports.   
• Undertake the full range of administrative support services, including student records management, financial transactions, routine correspondence, meeting and event scheduling and support, and creating, compiling and distributing documents to assist with the efficient operation of the RTO whilst ensuring relevant RTO standards are met.  

About You: 

• You have an eye for detail and can ensure accuracy and precision in documentation
• You are a strong communicator with excellent customer service skills
• You have strong time management and prioritisation skills and ability to adapt to changing priorities
• You have experience working with a Registered Training Organisation and student management systems and online Learning Management Systems.

Rewards and Benefits:

• Flexible working arrangements of 2 days from the office - 1 day work from home (if desired).
• Christmas and New Year close-down period including additional annual leave entitlement.
• PBI salary packaging benefits including the opportunity to Salary Sacrifice up to $15,900 and Meal and Entertainment to the value of $2650. 
• Total Remuneration for 0.6 FTE $53,636
• Access to an Employee Assistance Program. 
• Opportunity to work in a fast-paced and dynamic peak organisation; and
• An everyday working environment that is friendly, collaborative, and positive.

 The Centre for Volunteering is an inclusive place to volunteer and work. We believe diversity, inclusion and reconciliation are fundamental to our organisational culture and values. As we strive to represent the communities we serve, we welcome and encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.   

The Position Description is below.

Once you have reviewed the Position Description, please click 'Apply Now' and submit:

• Your resume and
• A covering letter addressing Key Responsibilities listed for this role to the Deputy CEO. 

We will be reviewing applications and interviewing as soon as we receive them, so please don’t wait for the closing date, we may have already filled the role.