Join us in working together to end homelessness in Victoria

This is an exciting role at CHP, designed to enhance access to homelessness-related resources and referrals while supporting the continuous improvement of service delivery. Applicants with lived experience will be looked on favourably.

Reporting to the Manager, Lived Experience Programs the Homelessness Referral Officer at Council to Homeless Persons (CHP) will play a pivotal role in providing timely and accurate advice and referrals to individuals seeking support.

This role focuses on determining the appropriate response and referral. This role needs to collaborate with external stakeholders and agencies. You will also contribute to the continuous improvement of intake processes, policies, and procedures, ensuring a high standard of service delivery and responsiveness.

Organisational context

Vision

An end to homelessness in Victoria.

Purpose

To work with, for, and alongside the specialist homelessness sector to co-create, support, and deliver on the solutions to end homelessness in Victoria.

We believe…

• Homelessness should be rare, brief, and non-recurring.
• Self-determination is the pathway to ending Aboriginal and Torres Strait Islander homelessness.
• Ending homelessness is possible.
• Homelessness is the outcome of structural inequity and inequality.
• In diversity, equity, and inclusion for every Victorian
• A collective voice for the sector will build more power and have more influence than any single voice alone.
• People with living and lived experience are crucial experts in ending homelessness.
• An equipped and resourced specialist homelessness sector can help us end homelessness.

Key responsibilities

The key responsibilities of the Homelessness Referral Officer include:  

• To provide a direct service from the Homelessness Referral Service (HRS) phone line and email inbox including provision of information and referrals, including external support services.
• To help develop an effective process on the HRS line, including documenting this process and any related policies or procedures.
• To participate in other community organisations, partnerships, and new initiatives to ensure we have effective and prioritised pathways for our service users.
• Be mindful of the cultural and social influences that each person may present with, including being sensitive to trauma and providing culturally appropriate support to Aboriginal and Torres Strait Islanders.
• Work with all consumers using a strengths and rights based approach.
• Maintain conversation records of all exchanges with consumers for each support period and enter this data into the Service Records System used by CHP and in accordance with CHP policies, procedures, and other requirements.

Benefits and culture

• 4 weeks paid annual leave (17.5% leave loading), plus bonus leave in between Christmas and New Year
• Salary packaging
• Hybrid and flexible working conditions

Other relevant information

• To be eligible to apply for this position you must have the right to work in Australia (i.e., be an Australian or New Zealand citizen, permanent resident or hold a valid work permit or visa).
• All appointments are subject to reference and pre-employment checks. A preferred candidate with an adverse employment history or criminal record will not necessarily be precluded from employment with Council to Homeless Persons, and each application will be considered on its merits.

If you would like to discuss this role in more detail, please contact [email protected], using the subject line: Homelessness Referral Officer enquiry via EthicalJobs.

A position description is attached.