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Customer Care Representative

Citizen Wolf
  • WHERE - Sydney
  • START - Immediate (2-4 weeks)

Citizen Wolf is looking for a full time Customer Care Representative to provide a personalised experience for our customers across multiple mediums including phone, email, and in person at our state-of-the-art factory. As every garment is made to order, you will be responsible for ensuring each customer gets the Tee of their dreams and has a delightful experience.

  • With over 1900 5-star reviews, we are extremely proud of how we treat customers, and they love us in return.
  • It is your responsibility to assess and fulfill customer needs through empathy, patience, and professionalism.
  • You should be people-orientated, adaptable, and passionate about helping customers look good, while doing good.
  • Knowledge of sustainability and ethics issues surrounding the fashion industry is a bonus, but not required as we will give you on the job training.
  • To succeed in this role you must have strong written and verbal skills, as well as confidence on the phone.
  • Must have 1 year of experience in a similar role.

You will be reporting directly to the Co-Founders and as the first point of contact with our customers, you will heavily influence how we can improve our customer experience.

MUST BE BASED IN Sydney.

ABOUT US –

Based in St Peters (Sydney), Citizen Wolf sits at the intersection of fashion and technology. Our mission is to save our planet by re-engineering the way clothes are made at scale to be both carbon negative and custom fit to every body. Starting with T-shirts, our purpose is to accelerate the transition to Made To Order manufacturing to create clothing that's both better for our customers and better for the planet at the same time.

We are proudly B Corp & Ethical Clothing Australia certified, making only what we sell in our owned factory with both sustainability and ethics at our core. We're values-driven so if you think ScoMo and his cronies on the "gas-led recovery" are doing a great job on the environment, please don’t apply.

https://www.citizenwolf.com/

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