• Are you a multi-skilled, resourceful, creative, passionate, cheerful individual?
• Would you like the opportunity to grow a position in a successful, local organisation?
• Competitive salary and salary packaging on offer.

This is an exceptional opportunity for someone who is technologically savvy, innovative, assertive, has strong attention to detail, business acumen, and exceptional communication skills to be part of our dynamic team at Coastlink.

About Us:

Coastlink is a passionate and dedicated not-for-profit Central Coast organisation, empowering people to live in an inclusive, fun and independent life. We have a team of experienced and caring staff who provide flexible and innovative supports in a family friendly environment.

The Role:

The position will work with the Operations Manager within funding, regulatory and legislative guidelines and provide an efficient, effective and quality service to people aged 65 and over and their families to ensure independence and safety now and in the future. and makes management and administrative decisions that support teams to provide consistent high-quality service.

The position makes decisions independently regarding the utilisation, management and evaluation of resources in those areas for which the position is accountable and is also responsible for the performance management and development of team members. The role has wide-ranging duties and responsibilities and presents a real opportunity to make a difference.

You will be instrumental in continuing to grow our business, which is rapidly expanding on the Central Coast.

You will be responsible for:

• Developing, managing and monitoring Aged Care services;
• Coordinating and administering Home Care Packages;
• Ensuring appropriate supports and care plans are in place for every client;
• Effective leadership in managing and supporting staff to deliver excellence;
• Supporting our clients to strengthen their capacity to establish networks, maintain support services, linkages and relationships, with a focus on wellness and re-enablement;
• Assisting our clients to manage their funds and managing individual budgets within their Packages;
• Developing strong and collaborative working relationships with multiple services and service sectors to link and connect the client to achieve positive support outcomes;
• Provide professional and efficient customer service to the stakeholders, its staff, clients and the community;
• Ability to assist family, clients and other stakeholders to address their needs and expectations.

To be successful in this role you will need;

• Minimum Certificate IV in Aged Care;
• Experience and competence in coordinating all levels of Home Care Packages including budgetary management;
• Prove proficiency in using My Aged Care Portal and DEX reporting;
• Strong team work ethic, demonstrable ability to provide support and guidance to the team as required in a compassionate and empathetic manner;

• Exceptional attention to detail, highly organised with time management skills and the ability to multitask at times;
• IT skills at a level appropriate to develop basic online experiences/programs;
• Highly developed and proven customer service skills including experience in following correct procedures when dealing with challenging situations and vulnerable people;
• Strong communication and interpersonal skills; the ability to present high level reports; the ability to adapt communication style to meet people’s needs;
• Be available to respond to enquiries from staff and clients on-call and out of normal business hours;

• Knowledge of Aged Care Standards to ensure we meet our requirements;
• A NDIS Worker Screening Check, Working With Children Check, current NSW Driver’s license and an RMS driving record;
• A COVID-19 Vaccination and Booster Certificate;
• To be a courteous representative of Coastlink in all undertakings with service users, their carers and in the community and portray a positive public image at all times;

• A passion to embrace and apply Coastlink’s values and ethics when making decisions to ensure a culture of positive support, client empowerment, honesty, accountability, inclusion, respect and empathy.

Benefits

• Supportive team environment;
• Competitive remuneration package;
• Salary sacrificing;
• Paid ongoing training and professional development.;
• Employee Assistance program; and
• Uniform supplied.

You will fit right into the team if you also have diplomacy, energy, professionalism and a sense of humour.

We thank all applicants for your interest in our organisation and this role however please note that only short-listed candidates will be contacted for an interview.

If you require any additional information or have any queries please contact Terri or Sharon by email: [email protected] or [email protected] using the subject line: Aged Care Coordinator - Home Care Packages and CHSP enquiry via EthicalJobs. Or you may call Terri on 0437 608 024.