• Drive best practices in social work across a dynamic and supportive team.
• $99,022 to $111,457 (Dependent on skills and experience) + 11.5% Superannuation.

About the branch

The Community and City Services Division puts people, families and community at the forefront of our work. It strives to ensure that Melbourne is a city for all, one that is liveable, healthy and vibrant and meets the needs of a diverse and growing population.

About the role

We’re looking for a dedicated Library Social Worker to join our City of Melbourne Libraries team. In this frontline role, you will work across various library branches and provide essential support to individuals experiencing complex needs, including homelessness. You will play a crucial role in supporting staff and management with delivering welcoming and safe library environments, fostering strong relationships with stakeholders, including community service providers (homelessness, mental health, drug and alcohol, children’s services, domestic violence services), police, hospital services, and government partners.

If you have frontline social work skills, strong collaborative capabilities, and the ability to establish effective systems and processes, this is the role for you!

In this role, you will

Contribute to the development of the City of Melbourne Libraries’ policies and annual operating plan.

Supervise peer support worker (s), tertiary social work placement students, and participating in other industry forums.

Provide advice, supporting, debriefing, procedures and training resources to ensure library staff, and security contractors, are equipped with the skills, capacity and resilience to work with a wide cross-section of the community experiencing complex needs.

Support library patrons experiencing complex needs. Advocate on behalf of patrons with various specialist City services; review and improve library services to create more inclusive spaces.

Enable collaboration by building and maintaining strong community connections, including services, government and other organisations; engage across City of Melbourne to advocate for better service response.

Contribute to ongoing efforts to ensure the safety of library staff and all users, including collaborating with Library Management in the disciplinary process for warned and banned patrons.

Fulfill reporting timeline requirements and updating data collection templates and reporting tools to communicate the successes, improvements, impacts and outcomes of the Library Social Worker Program.

To be successful, you will possess the following

• Social work qualifications and experience
• Experience in working with people with complex needs, with specialist knowledge in either homelessness, mental health and/or drug and alcohol responses
• Program administrative skills – to set up and program, monitor and improve
• Supervision skills
• Strong collaboration skills – ability to build networks and collaboratively problem solve
• Presentation, training, communication (verbal and written) skills

How to apply

• Click the Apply Now button to be redirected to our Careers page!

Please submit your application encompassing all of the above.

Please note, City of Melbourne reserve the right to close the advert earlier than the specified date, should a suitable candidate be found.

For further information about the position please refer to the position description below or contact Ben Kolaitis – Programs and Partnerships Coordinator (acting) – City of Melbourne Libraries – [email protected], using the subject line: Library Social Worker enquiry via EthicalJobs.

City of Melbourne conducts safety screening process for all employees including a Police and Working with Children Check. The City of Melbourne is a child safe organisation and has zero tolerance for child abuse. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy.

City of Melbourne is proud to be a workplace that champions diversity. Our commitment is for our people to be safe, included and supported so that they can be at their best. As an equal opportunity employer, we encourage applications from people regardless of their gender identity and expression, ethnicity, cultural background, sexual orientation, disability and age, We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for our community