- Job posted on: 23rd Apr 2021
- Applications close:
We are expanding our Customer Care team to help support our NDIS customers, their support coordinators and providers. This role will suit people with great communication skills, have an interest in supporting people with disability, who are organised and have good attention to detail. If that’s you, we’d love to hear from you!
Connect Plan Management is a specialist, independent NDIS registered plan management agency based in Brisbane. We help NDIS participants achieve choice and control in their chosen supports by acting as a financial agency to pay supplier invoices on behalf of participants.
Our Customer Care team build trusted relationships with our customers and their providers and representatives by providing high quality, friendly service. The Customer Care team answer inbound phone calls on a wide range of issues including from new customers, current customers and suppliers.
You will assist NDIS participants, their families and providers by helping them navigate the NDIS. You will provide high quality support to new and existing clients by building an understanding of their needs and the NDIS and become a trusted source of knowledge. The Customer Care team works Monday to Friday in standard business hours. You will be provided with training to support you in this role.
You will be required to have an NDIS Worker Screening clearance or be eligible to obtain one (at our cost) for this role.
We are a young organisation that has grown over the last two years with the rollout of the NDIS in Queensland. We offer a supportive team environment to encourage knowledge sharing and professional development. We delight in being able to help NDIS participants exercise choice and control for their chosen supports and achieve their goals. We work collaboratively with the aim of building long lasting relationships.