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Customer Care Officer

Connect Plan Management
  • Rewarding role assisting people with disability
  • Friendly and supportive team
  • Growing business with future career growth potential

We are expanding our Customer Care team to help support our NDIS customers, their support coordinators and providers. This role will suit people with great communication skills, have an interest in supporting people with disability, who are organised and have good attention to detail. If that’s you, we’d love to hear from you!

Connect Plan Management is a specialist, independent NDIS registered plan management agency based in Brisbane. We help NDIS participants achieve choice and control in their chosen supports by acting as a financial agency to pay supplier invoices on behalf of participants.

Our Customer Care team build trusted relationships with our customers and their providers and representatives by providing high quality, friendly service. The Customer Care team answer inbound phone calls on a wide range of issues including from new customers, current customers and suppliers.

About the role:

You will assist NDIS participants, their families and providers by helping them navigate the NDIS. You will provide high quality support to new and existing clients by building an understanding of their needs and the NDIS and become a trusted source of knowledge. The Customer Care team works Monday to Friday in standard business hours. You will be provided with training to support you in this role.

You will be required to have an NDIS Worker Screening clearance or be eligible to obtain one (at our cost) for this role.

Key Tasks and Responsibilities:

  • Answer inbound phone calls, provide advice and take appropriate actions
  • Respond to inbound emails using our Zendesk case platform
  • Provide NDIS participants information on their NDIS plans and budgets
  • Maintain up to date knowledge of the NDIS through weekly team meetings and in-house training
  • Management of outstanding requests and tasks to deliver timely outcomes
  • Other administrative tasks as required

About you:

  • Strong written and verbal communication
  • Interest in helping people with disability
  • Knowledge of the NDIS (preferred but not mandatory)
  • Tertiary qualifications in relevant discipline or demonstrated experience working with people with disability
  • Attention to detail
  • Work effectively as part of a team
  • Friendly and outgoing
  • Practice active listening and respond empathetically
  • Maintain privacy and confidentiality

Why us?

We are a young organisation that has grown over the last two years with the rollout of the NDIS in Queensland. We offer a supportive team environment to encourage knowledge sharing and professional development. We delight in being able to help NDIS participants exercise choice and control for their chosen supports and achieve their goals. We work collaboratively with the aim of building long lasting relationships.


  • Opportunity to work with a growing dynamic NDIS plan manager and a great team
  • You will have real impact on outcomes for people with disability
  • Modern office environment close to public transport and amenities
  • Attractive salary
  • Immediate start available

How to apply

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