Who Are We

The Continence Foundation of Australia (the Foundation) is a not-for-profit organisation and the national peak body for incontinence prevention, management, education, awareness, information and advocacy.

The Foundation’s vision is ‘an Australian community free of the stigma and restrictions of all aspects of incontinence across the lifespan’. We aim for this through research, advocacy, solutions, consumer education and professional development.

The Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

The purpose of the role of the Customer Service Representative (CSR) is to:

• Handle non-clinical enquiries to the National Continence Helpline (NCHL)
• Receive and process resource orders on behalf of the NCHL and via the Foundation's website
• Manage general enquiries to the NCHL regarding the Foundation's resources
• Maintain and update the Foundation’s service provider, and product manufacturer and supplier service directories
• Work collaboratively with the NCHL Nurse Continence Specialists to optimise with contact, support and information provided to the callers of the NCHL
• Provide administrative support to the operations of the NCHL
• Work collaboratively with all staff of the Foundation to aid the achievement of the Foundation’s vision and mission

What We Offer

• Lovely offices, with plenty of off-street parking
• Inner city location, with a flexible approach to ways of working
• Salary packaging benefits
• Discounts and exclusives offer through Employment Hero

About You

Coming from a similar role, ideally in the not-for-profit industry, you will have had experience in an in-bound call environment, be adaptable, and have a true desire to help others. The Foundation supports a person-centred, empathetic approach in all we do.

Further Information

Please apply online including a covering letter addressing the key selection criteria and your current resume. Applications will be reviewed as they are received.

The position description can be found here www.continence.org.au/get-involved/join-our-team

Any questions can be directed to Suzie Bratuskins, Community & Sector Manager, at [email protected] using the subject line: Customer Service Representative enquiry via EthicalJobs.