About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

VCAT

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role

This is an Aboriginal Designated position.

The Koori Support Officer role is responsible for providing cultural and emotional support to Aboriginal and Torres Strait Islander persons accessing VCAT. This role is part of a supportive team, striving to deliver safe, cultural and emotional support, strong referral pathways and positive engagement with the view to empower Aboriginal persons throughout their VCAT experience. In this role, you will be responsible for:

• Contributing towards the successful operation of the Koori Support Team within the Victorian Civil and Administrative Tribunal (VCAT).
• Engaging and supporting Aboriginal & Torres Strait Islander persons throughout their VCAT experience.
• Navigating a range of database and case management operating systems
• Participating in various stakeholder meetings and additional forums to provide support, consultation and guidance regarding projects and operational needs.
• Establishing, consulting and maintaining effective working relationships with the Victorian Aboriginal Community and other key internal and external stakeholders, including Government and non-Government agencies, and regularly liaise and negotiate with these stakeholders to proactively identify and resolve issues.
• possession of a current Driver's Licence is advantageous

Note: an ability to attend the VCAT Community Based Venues of Oakleigh and Frankston would be highly desirable. Additionally, an ability to attend VCAT locations within the Melbourne CBD as required, to provide in-hearing support to First Nations people is favourable.

About You

The preferred candidate will possess knowledge of and/or connections to the Victorian Aboriginal community and have a strong ability to engage and support First Nations persons throughout their VCAT experience.

You will have:

• Experience in utilising a range of case management database and operating systems with well developed attention to detail
• An ability to manage competing, complex priorities within a dynamic working environment and with well established time management practices
• Operational knowledge of administrative systems such as Outlook, Microsoft Teams, Zoom, incorporating team and individual calendar management
• A 'Confirmation of Aboriginality' document

This is an Aboriginal Designated position in accordance with Court Services Victoria Designated Positions policy. This position is classified under ‘special measures', section 12 of the Equal Opportunity Act 2010. A ‘Confirmation of Aboriginality' document is required from applicants.

How to Apply

Click 'Apply Now' to follow the link to apply, ensuring you include the following in your application:

• Resume
• A short cover letter
• A copy of your Confirmation of Aboriginality

A position description is attached.