This role is a Fixed Term contract until 31st March 2024. The Senior Program Facilitator position has responsibility for managing an office, and staff onsite, the role is focused on facilitating activities and programs for children and young people.

The successful candidate will need to have experience managing staff, understand child development, and trauma coupled with a comprehensive knowledge of the issues facing children and young people with a care experience coupled with highly developed communication and interpersonal skills.

The Senior Program Coordinator that will drive local advocacy and engagement with children and young people. We’re seeking people who are skilled in working in a change management process and have a positive attitude focused on great outcomes for children and young people with a care experience.

Primary Purpose of the role of Senior Program Facilitator

• Oversee the preparation for CREATE programs and activities and assist in program delivery to children and young people with a care experience.
• Ensure that program and activity evaluations from children and young people about the programs and activities they have attended is collected.
• Connect with children and young people face to face, email, social media, and phone to engage them in CREATE activities and events to facilitate their voice.
• Oversee the maintenance of accurate records of contact and communication with children and young people.
• Cleanse the clubCREATE data base, and manage return to senders from mail outs and email mail out returns.
• Actively engage the OOHC sector (government, case workers, NGO’s etc) to promote membership of ClubCREATE to source new members, and update children and young people’s contact details.
• Maintain accurate details of program participation of children and young people on the ClubCREATE database.
• Source children and young people for opportunities to have a voice, for example, to deliver presentations, attend meetings, sit on panels, be a part of interview panels and so forth as required.
• Manage the office administration including WPH&S for the premises (where physical premises exist), ensure regular maintenance issues are reported through organisational processes, take responsibility for ensuring security processes are in place for the building, assist with general administration and office duties (this may include collecting mail, data entry, answering phones, compiling mail-outs, distributing invitations and taking RSVPs etc.).

Key Criteria

You MUST address the below Selection Criteria and forward with your Cover Letter, and CV/Resume to be considered for this role:

Note: Aptitude tests will be conducted at interview.

1. University Degree tertiary education qualifications in Social Science, Event Management, Human Services, Psychology, Sociology, Communications or relevant field and at least one year’s experience in an NGO.
2. Demonstrated ability to work within the National Child Safe Standards, coupled with an in depth understanding of the impact of trauma on children and young people with a care experience and ability to understand the needs of young people in out-of-home care.
3. Highly developed IT literacy skills, and ability to use databases to capture and report on information accurately.
4. Highly developed written and interpersonal communication skills coupled with confidence in negotiation, conflict resolution and problem solving and the ability to act in a professional manner. Ability to communicate effectively with children and young people to provide information and encourage their participation. Ability to maintain accurate records and highly developed computer literacy skills (Microsoft Office). Ability to follow instructions and complete work to a high standard.
5. Engage productively and respectfully with first nations people and agencies. Operate within a culturally safe framework. Ability to engage respectfully with children and young people in care including those from all cultures including those from first nations backgrounds.
6. Ability to prepare for, promote and deliver programs and events for children and young people including workshops and training.
7. Ability to manage direct reports effectively, and manage workload to meet deadlines coupled with a demonstrated ability to work productively as a member of a team and maintain a positive work culture.
8. Demonstrated highly effective time management skills, highly organised and ability to prioritise a busy workload.
9. Ability to work autonomously and show initiative, coupled with an ability to work as a productive member of the team.
10. Successful Security Check per state requirements (for example Working with children card / Ochre card) and must comply with Government and/or health directives in each state jurisdiction, and where so indicated be vaccinated for COVID-19.
11. All applicants must be eligible to work in Australia. A copy of Proof of Citizenship or Permanent Residency status will be required.

A full job specification and selection criteria can be found on the jobs page of our website at https://create.org.au/join-our-team/

CREATE is committed to the principles of EEO and we encourage people of Aboriginal and Torres Strait Islander background to apply for the position. People with a care experience are also encouraged to apply.