• 15-17 Service Street, Sunshine
• $73,842 - $89,661 (full-time equivalent per annum) plus superannuation 
• Full-time (76 hours per fortnight) Ongoing

THE ROLE

The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries.

The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.

Are you

• Committed to providing high quality service delivery to clients?
• Able to communicate sensitively and effectively in complex and challenging situations?
• A high performing team player with a collaborative approach?

Accountabilities include: 

1. Support the Hub Manager and broader Hub workforce in delivering client-focused objectives as aligned with strategic policy directions for Family Safety Victoria.
2. Competently and sensitively prioritise tasks to provide optimal service delivery to clients.
3. Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression.

Please open the position description attached below to read more.

VACCINATION REQUIREMENTS POLICY

The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.

HOW TO APPLY

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange portal.

All other applicants are encouraged to apply online using the Apply Now link below. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Contact for further information: Tilly O’Rourke 0447 809 611

Reference number: DFFH/FSV/615923

For more information about this opportunity, please go to here and download a position description to view departmental information, the selection criteria, our pre employment screening requirements and our Diversity and Inclusion commitments.