• Full-time positions (Monday - Friday, enjoy your weekend!) located in our inner SE office (Zone 1 train)
• In office/WFH hybrid with WFH offered up to two days per week. WFH offered after successful in office probation period.
• Entry level roles with starting salary range of $52,000 - $55,000 (excluding super)
• Passionate team, supportive environment, lots of opportunity to grow

About Us

Are you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for you!

At Diamond Energy, we are a leading renewable energy retailer that is rated 5 stars in the Green Electricity Guide by Greenpeace and earned a CHOICE recommendation in 2023!

We are dedicated to providing sustainable and clean energy solutions to our customers. As a growing company with big dreams, we offer an exceptional working environment where you can expand your experience and be part of a meaningful mission to create a greener and cleaner future.

Why Join Us?

Positive Working Environment: We foster a collaborative and inclusive culture where every team member's voice is heard. We believe that a positive working environment is essential for personal and professional growth. You'll be part of a team that supports and uplifts each other, creating an environment that inspires creativity and innovation.

Meaningful Mission: By joining our team, you'll be contributing to supporting renewable energy. Your work as a Customer Services Officer will directly impact our ability to help our customers live greener, cleaner and cheaper.

Opportunity to Grow: You'll have ample opportunities to grow and expand your skill set, rather than being stuck and lost in a mega big organisation where it may be difficult to advance your career. You'll have the chance to learn from experienced professionals in the renewable energy industry, gaining valuable insights and expertise.

Innovation and Flexibility: We pride ourselves on being adaptable. In a rapidly evolving industry like renewable energy, staying ahead of the curve is essential. We encourage creativity and innovation, giving you the freedom to propose and implement new ideas. Your input will be valued and you'll have the opportunity to make an impact on our company's growth and success.

We understand that a healthy work-life balance is crucial for personal well-being and job satisfaction so we offer flexible hybrid work arrangements to create a supportive environment that respects your priorities.

The role

We are seeking confident and passionate individuals to:

• Provide exceptional service to our existing customers
• Respond to phone and email enquiries from prospective customers
• Work with our other teams across the business to help deliver a great end to end customer experience
• Support our outbound sales and various customer data processing activities

Key Criteria

Successful applicants must be able to demonstrate:

• A genuine customer service ethic
• A positive, proactive and enthusiastic attitude
• Punctuality and reliability
• Excellent verbal, written and listening communication skills
• Initiative, accuracy, attention-to-detail and outcome-focus
• Proficiency in using common office software packages
• Interest in renewable, solar / batteries and sustainable energy