• Immediate start available
• Permanent part-time (32 hours per week).

• Level 4 to 6 Social, Community, Home Care & Disability Services (SCHADS) Award, dependent upon experience.
• Attractive NFP salary packaging options – up to $15,900 tax free
• Current driver’s license and own vehicle

• Remote working but must be able to regularly visit Hawkesbury LGA Community Hubs, library services at Penrith, St Mary’s, Richmond, and Windsor libraries, and the Penrith City Council-run Village Cafés at Kingswood, North St Mary’s, and Llandilo.

Organisation Overview

The Digital Literacy Foundation (DLF) (formerly Leep NGO) is an Australian not-for-profit organisation. We advocate for, and directly serve, the most vulnerable and marginalised members of disadvantaged communities, whose lack of digital connection and skills compounds their social exclusion and economic disadvantages. Our mission is to create a socially and digitally inclusive society, where no one is left behind.

We currently offer two volunteering programs:

• Digital Mentoring Volunteering

The Digital Literacy Foundation offers practical support to increase basic digital skills, and to enable people to use technology in their daily lives. Committed to addressing the issues of access, motivation, skills, and trust that challenge universal digital literacy, we have provided nearly 5,000 free one-on-one, face-to-face digital mentoring programs since 2015, delivered by trained volunteer ‘Tech Mates’ across Western Sydney and Far Western New South Wales.

Our volunteer Tech Mates work one-on-one to digitally mentor each Learner individually, so that people safely develop digital confidence and skills.

• Volunteer Visiting

In 2023, the Digital Literacy Foundation became a provider of the Aged Care Volunteer Visitor Scheme (ACVVS), working with around 140 community organisations nationally, on behalf of the Department of Health and Aged Care, to recruit and support volunteers to visit socially isolated older people.

Volunteer visits are available to recipients of government-subsidised residential aged care or Home Care Packages (including care recipients approved or on the National Priority System for residential or home care packages).Volunteer visiting is a free service that aims to provide friendship and companionship to socially isolated older people, thereby helping them to develop social connections.

Currently in the process of expanding our operations nationally, the Digital Literacy Foundation welcomes high achievers who share our passion for social justice and inclusion, who can engage with a variety of stakeholders (older and poorer Australians, people living with disability, from other cultures/refugees, potential partners and donors), and who are excited to take on new challenges with initiative and creativity.

Position Overview & Purpose

Customer service is central to this role, which services the Hawkesbury Community Hubs program and the Hawkesbury Library Service.

A front-line role providing a positive service experience for our clients, volunteers, and other external stakeholders, you will support the general smooth operation of the organisation and will be key to enabling the Foundation to achieve its mission of building social inclusion in marginalised communities through digital mentoring and volunteer visiting.

You will have strong communication skills and enjoy working to find solutions for a better customer experience. A natural team player with a desire to join a growing not-for-profit organisation, you will be required to:

• Travel to outreach events each fortnight to support our volunteer digital mentor ‘Tech Mates’ as they teach tech skills to Learners at:
  • Hawkesbury Community Hubs at Wilberforce, Colo Heights and St Albans,
  • Riverside Gardens, North Richmond,
  • Penrith, and
  • New programs that may be allocated to you.

• Co-ordinate Learners with trained volunteer digital mentor Tech Mates.

• Ensure follow up on client requests.

• Assist with the maintenance of day-to-day responsibilities, including updating client records in the database.

• Provide administrative support.

• Provide social media content for Instagram (static posts, stories, and reels). 

• Assist in the development of our My Aged Care clientele base.

About You

Given the vulnerable nature of our clientele, this role may suit a social worker or nurse looking for a change of pace, or who are moving toward retirement/semi-retirement.

You show empathy when dealing with volunteers, clients, and stakeholders. A people person who loves working for a community-based, grassroots organisation, you are:

• Patient and sensitive when interacting with the elderly and/or those with cognitive impairments.

• Able to work both autonomously and collaboratively as a team member and with external suppliers to deliver project milestones.

• Experienced in the management of volunteers, community events, aged care, and/or Council programs.

• A high achiever who shares our passion for social justice and inclusion.

• Experienced dealing with individual and group clients.

• Flexible, with the ability to shift priorities in a dynamic environment.

• Solutions-focused in attitude, able to efficiently respond to challenges and opportunities.

• Tech savvy and comfortable working with databases and project management and office tools.

• Prepared to learn new skills with enthusiasm.

• Attentive to detail and able to creatively solve problems, especially when faced with resource constraints.

• Able to work under broad direction and to exercise personal responsibility for relevant activities.

• Able to engage with a variety of vulnerable clients (older and poorer Australians, people with disability, people from other cultures/refugees) and stakeholders (potential and existing funders, partners, and sponsors).

• A team player, able to work independently in a remote capacity to achieve common goals.

Required Skills, Knowledge, and Qualifications

• Degree in relevant discipline (e.g., community development, social work, human resources, adult learning, nursing) and a minimum of 5 years’ experience in a customer-facing role, volunteer co-ordination, or the not-for-profit sector.

• Relevant experience in supporting volunteer, not-for-profit, community organisations, aged services, and/or project management, events coordination, or equivalent.

• Demonstrated relationship-building skills, with the ability to contribute to a team environment that inspires volunteers to feel inspired, motivated, and valued.

• Excellent interpersonal and relationship management skills, with a demonstrated ability to consult, influence, and liaise with clients and stakeholders from a variety of backgrounds and experiences.

• Exceptional verbal and written communication skills, with the ability to clearly and effectively convey messages and information.

• Strong listening skills and problem-solving abilities.

• An efficient, methodical approach to work, with the ability to plan, prioritise, and complete own tasks, managing multiple projects and priorities whilst meeting deadlines.

• Ability to work independently and to be self-motivated as part of a team in a remote, fast-paced, dynamic environment to meet daily, weekly, and project targets.

• Good computer skills, including the ability to use programs such as Zoom, iPads, Apple products, Slack, databases such as Salesforce, etc.

• Quick to learn new technologies, systems, and information.

• Experience in planning and managing programs or projects.

• Ability to adapt and respond positively to a variety of situations and people.
• Ability to prioritise tasks to meet daily, weekly, and project targets.
• Energy to achieve results and take action to exceed goals and expectations.
• Willingness to work flexible hours when required.
• Commitment to social justice and digital inclusion.

Working with the Digital Literacy Foundation

The Digital Literacy Foundation invests in the development of all its team members. You can expect to have access to opportunities to develop professionally, and to be challenged through your daily work. We proactively offer support in the face of any challenges that may arise and encourage the development of passion projects, both internally within the organisation, and across your life.

We try to ensure our work generates welcome, inclusive, safe, and creative community environments for all, and we pride ourselves on providing a working environment that is both driven and ambitious and caring and kind.

We offer a free, confidential Employee Assistance Program (EAP) aimed to enhance the emotional, mental, and general psychological wellbeing of our employees.

At the Digital Literacy Foundation, all employees are encouraged to be themselves and to bring their whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, people living with disability, culturally and linguistically diverse people and people of the LGBTQI+ community, including transgender, gender diverse, and intersex people.

The Digital Literacy Foundation has a commitment to maintain a diverse workforce and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision.

We serve culturally and linguistically diverse communities in Australia, and value intercultural expertise, diverse ways of thinking and the ability to work in more than one language.

APPLY NOW!

If you’re looking for the next opportunity in your career and want to work for a growing digital inclusion NFP organisation, then apply now! Applications will be reviewed as they are received.

This role is the perfect opportunity for someone who is available soon, if not immediately, and who is highly motivated and hands-on with excellent written and organisational skills.

Your ability to think and act proactively and work under pressure while consistently meeting deadlines, coupled with your flexible 'can do' attitude is key.

The role of Volunteer Coordinator (Hawkesbury/Western Sydney) is an outstanding opportunity to contribute to the Digital Literacy Foundation’s purpose and operations, and to deeply engage with the organisation and its key stakeholders, in order to achieve outcomes that make a positive, tangible difference to vulnerable Australians in marginalised communities.

For a detailed position description, please email Nikki Davies via [email protected], using the subject line: Volunteer Coordinator (Paid Position) - Hawkesbury / Western Sydney enquiry via EthicalJobs.

All staff at the Digital Literacy Foundation are required to be Covid vaccinated and hold current police checks.