About Directions Health Services

Directions Health Services is a leading, innovative non-profit organisation with over 40 years of experience providing specialist alcohol and other drug (AOD) services across the ACT and NSW. Our mission is to reduce harm experienced by individuals, families, and communities while improving overall health and well-being through a comprehensive range of AOD, mental health, and primary health services.

Our multidisciplinary team includes professionals from diverse backgrounds such as psychiatry, psychology, social work, nursing, counselling, peer support, and Aboriginal health. This diversity enables us to implement innovative, client-centred services tailored to the evolving needs of the communities we serve.

At Directions, we pride ourselves on fostering a supportive, inclusive culture that prioritises the well-being of both clients and staff. Our excellent reputation within the AOD, mental health, and primary health sectors is reflected in our high staff retention rates.

About the Role

We are seeking a Clinical Coordinator to join our dynamic Treatment and Support Services (TSS) team. This position will provide clinical guidance, mentoring, and support to TSS team members while ensuring the delivery of high-quality AOD and mental health treatment and support services to clients and their families.

This role is based in Woden, with a combination of centre-based and outreach activities. It requires an individual who is passionate about harm reduction, person-centred care, and evidence-based practice while maintaining a strong focus on safety, quality, and risk management.

Key Responsibilities

• Provide clinical guidance and mentoring to TSS and Alongside team members, fostering a positive and cooperative work environment.
• Deliver counselling, case management, and harm minimisation education for individuals and families impacted by alcohol and drug use.
• Oversee the development and monitoring of individual and group therapeutic services.
• Support the Program Manager in ensuring the team has adequate coverage and support across all service components and operating hours.
• Ensure the provision of high-quality, person-centred services through continuous quality improvement processes.
• Coordinate clinical meetings, case reviews, and integration activities to enhance continuity of care.
• Provide expert advice on complex clinical and case management matters.
• Build and maintain strong partnerships with external service providers to facilitate integrated care.
• Contribute to team and program performance monitoring and reporting.

What We Offer

• A flexible and supportive work environment.
• Competitive salary aligned with the Community Services Employee (CSE) classification, plus superannuation, based on qualifications and experience.
• Generous salary packaging benefits.
• 17.5% leave loading.
• Extensive professional development and training opportunities.

What We’re Looking For

• Tertiary qualification in Counselling, Social Work, Psychology, Mental Health, or a related field.
• Certificate IV in AOD or AOD Skill Set, or willingness to obtain.
• Experience in clinical leadership, mentoring, or supervision.
• Strong understanding of AOD treatment approaches, mental health co-morbidities, and harm minimisation strategies.
• Demonstrated ability to support and develop teams, promote ethical practice, and manage clinical risk.
• Excellent communication and interpersonal skills, with a proactive and hands-on attitude.
• Strong ability to work both independently and collaboratively.
• Proficiency in electronic client information systems and performance monitoring.

Other Requirements

• Current First Aid and CPR Certificate (or willingness to obtain).
• Satisfactory AFP National Police Check and Working with Vulnerable People Registration.
• Australian Citizenship or suitable work rights.
• Current Driver’s Licence (desirable).

For further information about the role, please contact our HR Team at [email protected] using the subject line: Clinical Coordinator enquiry via EthicalJobs.

Join Our Diverse Team

Directions Health Services values diversity and inclusion and is committed to providing equal employment opportunities. We encourage applications from all backgrounds and cultures. Research shows that women and other marginalised individuals often hesitate to apply for roles unless they meet 100% of the requirements. If you believe you could be a good fit for this position but don’t meet every requirement, we encourage you to reach out—we’d love to have a chat!