At Disability, Mobility & Services (DMS), we pride ourselves on our work environment that is centred around collaboration and integrity. We work hard and strive to exceed expectations.

You will be working with NDIS participants to build capacity and implement support to help them achieve their goals outlined in their plans.

The role of a support coordinator is to connect participants with an NDIS plan to supports and services in the community. Your role will require that support coordination is completed as agreed, within a timely work schedule and that claims for payment are lodged. This role assumes full responsibility for ensuring that each participant’s plan is implemented, and the participant achieves their goals outlined.

You are expected to present a positive and professional image of DMS when interacting with participants, family members, advocates, service providers, funding bodies and the general community.

Duties and Responsibilities

Support Coordination:

• Build NDIS participant and family capacity to understand and navigate service system
• Support participants and carers to understand their NDIS Plan, goals and objectives
• Ensure all organisational and administrative reporting and accountabilities are completed accurately and in a timely manner
• Contact the client as soon as possible after the handover with the NDIS planner, ideally within 2 days and meet with the client within 5 days
• Deliver coordination of supports to individuals with an NDIS plan:
  • Research, coordinate and manage complex and intersecting supports to suit individuals needs across multiple providers, ensuring client choice & control
  • Support participants to build their capacity, resilience and networks with the aim of greater choice and control and independence in managing their personal choices
  • Work with participants to access and navigate the My place portal to establish service bookings and service agreements
  • Arrange any assessments needed to determine the nature and type of funding required
  • Decide the budget for each support type and advise any relevant plan manager of breakdown of funds
  • Liaise with plan managers to establish the appropriate claim categories and attribute funds accordingly
  • Assist participants to prepare for plan reviews by helping them asses whether they achieved their goals and got value for money for their plan, identify solutions to problems experienced in implementing the plan, and to consider new goals
  • Assist participants to communicate with the NDIA when required to support their own plan requirements
  • Resolve any crisis situations, ensuring that the participant best interest and resilience are supported
  • Ensure the completion of NDIS participant service agreement and other appropriate documentations withing the initial assessments as required
  • Ensure PRODA service bookings are completed for each participant
  • Maintain documentation to demonstrate the service procedures are followed
  • Monitor and report participant outcomes to the NDIA through progress reports
  • Actively participate in the development, implementation, monitoring, regular review and reporting of participant programs with providers including determining risk and preparing assessments, review participant records and understand individual needs, review participant goals and measure individual progress and document outcomes
  • Develop and execute strategies for individual participant retention

NDIS Service Providers:

• Work with mainstream service providers including negotiating services and prices to ensure maximum value for money is achieved and service obligations are met
• Assist with recruitment of service providers
• Assist with the continual evaluation of service provider range of services and quality
• Obtain, retain and check validity of service provider qualifications/acreditation
• Maintain register of approved and preferred service providers
• Adhoc problem solving with Service Providers in relation to participant needs
• Provide feedback to Operations Manager regarding Service Providers and Participants

NDIS, NDIA, Workplace Health and Safety and Quality:

• Execute Support Coordination within NDIS and NDIA policies, procedures and requirement including completion and submission of paperwork to ensure Support Coordination and DMS compliance
• Assist the Operations Manager as the key contact for external Support Coordination audits
• Advise risks and recommendations from risk assessments to Operations Manager
• Maintain up to date knowledge of NDIS and NDIA requirements
• Adhere to DMS policy and procedures, including Workplace Health and Safety
• Adherence to the developing quality sytems of DMS
• Undertake training in policies, procedures and NDIA requirements to support applicants and participants as advised by Operations Manager

Relationships:

• Build and maintain professional, client focused relationships with stakeholders
• Promote DMS to gain and maintain a greater public presence
• Develop and implement initiatives to assist in the growth of DMS Support Coordination services
• Help create relationships with service providers, plan managers, and LAC across the disability and community care sectors
• Generate leads and referrals
• Recruitment of new participants

Specialised Projects:

• Specialised Projects as advised by the Operations Manager

Qualifications & Experience:

• Strong understanding of the NDIS and the role of an NDIS support coordinator
• Proven experience in building and maintaining professional, client focused relationships with stakeholders
• Creative thinker with the ability to negotiate mutually beneficial partnerships
• Proven experience in creating increased opportunities for people with a lived experience of a mental health issue to be connected in local communities
• Ability to build NDIS participant and family capacity to understand and navigate service system
• Proven experience in providing expert advice and consultation to NDIS participants and their families on the changing NDIS environment
• Computer literacy in word processing, database, internet and email software
• Excellent communication skills, including advocacy and report writing skills
• Sound working knowledge of recovery orientated practice
• Possess and demonstrate sound disability (or allied health/welfare/education field) experience, knowledge and/or training relevant to the position.
• Working with children check
• Understanding of Workplace Health and Safety

Key Behavioural Indicators:

• Dedication to achieve business goals
• Demonstrating a genuine personal commitment for striving towards continued organisational improvement
• Listening and responding to client/service needs within organisational guidelines
• Handle stressful and adverse situations in a professional manner
• Contribute openly and with confidence with other team members in a respectful and kind manner
• Recognising internal and external feedback (be it positive or negative) as an opportunity for growth
• Sharing a sense of accountability and responsibility
• Demonstrating a genuine interest in personal and professional development
• Acknowledge, appreciate and encourage differences, valuing people for their skills, competencies, and contribution to Disability Mobility & Services’ continuing success

Enquiries to Pat, Operations Manager by email to [email protected] using the subject line: NDIS Support Coordination enquiry via Ethical Jobs.

Please cc: [email protected] in your email.

Applications will be reviewed as they come in and we encourage all suitable candidates to submit their application as early as possible as the closing date may be subject to change without notice.

We are excited to receive your application of interest. If you have any further questions about the position, please feel free to call our office on 1800 000 367 and ask to speak with our Operations Manager, or email us at [email protected].

Disability Mobility and Services welcomes the rich diversity of our community and strives to be inclusive for all. As an equal opportunity employer, we promote social inclusion and encourage applications from people with disabilities, Aboriginal and Torres Strait Islander people and the LGBTIQA+ community.

Extended Families acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the lands where we live, learn and work.